Programmer/Analyst IV - Billing & Financials

Programmer/Analyst IV - Billing & Financials

Salary

$67,155.13 - $112,508.28 Annually

Location

800 E. City Hall Avenue, Suite 600, Norfolk, VA

Job Type

Permanent Full-time

Job Number

13788

Department

Information Technology

Opening Date

06/01/2026

Closing Date

6/21/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

The Department of Information Technology (IT) plays a vital role in advancing customer-centered innovation across the organization. It is structured into three specialized technical bureaus: Business Enablement, Customer Success and Productivity, Technology Infrastructure and Cybersecurity. Collectively, staff members work together to provide essential services and technical support to all City staff and business functions. The City is dependent on IT to provide technology solutions that meet business function and organizational needs, while balancing security and support requirements. As the demand for secure, efficient, and business-aligned technology solutions continues to grow, IT is responsible for setting the strategic direction for enterprise technology. This includes identifying, recommending, implementing, and maintaining systems and tools that support the City's operational and organizational goals. With a team of 95 dedicated professionals, the department delivers essential services and technical support to all City staff and business functions. IT fosters a culture that values collaboration, respect, and inclusivity, ensuring a supportive environment for both staff and stakeholders.

We are seeking a technically skilled and customer-focused Systems Analyst for the Financials team within the Business Enablement (Applications) Bureau. The Systems Analyst - Billing & Collections Systems (PA?IV) supports, maintains, and enhances the Citys assessment, billing, collections, and digital payment applications. This role provides technical and functional support across multiple revenue-generating programs and online payment portals. The analyst works closely with business departments, vendors, and technical teams to ensure reliable billing cycles, accurate data flow, secure payment processing, and overall system performance. Responsibilities include application configuration, software testing, data reconciliation, interface and job monitoring, troubleshooting, and user support.

Department Hiring Salary Range: $71,938 - $77,062

Essential Functions

Essential functions include but are not limited to:

Production Support & Issue Resolution

• Provide daily operational support for production environments, including troubleshooting and correcting system issues.
• Conduct root-cause analysis and implement permanent corrective actions for system errors or performance issues.
• Support system enhancements, software upgrades, and annual processing cycles.
• Work closely with vendors and internal teams to coordinate solutions and resolve issues.

Requirements Analysis & System Specification

• Gather and document client business processes and technical requirements.
• Translate requirements into functional and technical specifications.
• Obtain stakeholder review and approval for system designs and modifications.

Application Development & Maintenance

• Design, develop, test, and maintain related system integrations and reporting solutions.
• Develop and update SQL queries, stored procedures, scripts, and scheduled tasks to support system functionality.
• Prepare detailed technical documentation for applications, programs, and operational procedures.

System Integrity & Environment Oversight

• Monitor servers, databases, jobs, interfaces, and system processes to ensure operational stability.
• Take appropriate corrective or preventative action to maintain system integrity and availability.
• Conduct application and database testing in upgraded environments to verify functionality, performance, and integration stability.
• Troubleshoot and resolve issues arising during or after server upgrades to minimize operational impact.

Education/Experience

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelors degree or equivalent. Bachelor's degree in Information Technology, Computer Science, Data Science or a related technical field, preferred.

A minimum of three years of experience as a programmer

Additional Requirements:

• Ability to work on-site and commit to additional hours during peak billing or payment-processing periods.
• Must pass applicable background checks for access to financial, billing, and payment-processing systems.
• Must be authorized to work in the U.S. without current or future sponsorship.
• Hands-on experience writing reports and interfaces.

Preferred Education/Experience:

• Education: Bachelor's degree in Information Technology, Computer Science, Data Science, or a related technical field, or a minimum of eight years of programming/development experience in the IT industry.

• Experience: Experience in IT application support, financial systems, billing systems, revenue operations, or digital payment platforms.

Hands-on experience with:

• SQL querying for data validation, reconciliation, and troubleshooting.
• UAT/test script creation, execution, and defect tracking.
• Application patching, releases, upgrades, and environment testing.
• Interface/job monitoring, including file transfers, scheduled jobs, and system integrations.
• Reporting tools such as Crystal Reports, Power BI, or similar platforms.
• ETL tools such as Pentaho.
• (Optional but valuable) Familiarity with payment processing concepts such as settlement processes, refunds, or banking file integrations.

Additional Information & Requirements

Work Location: 800 E City Hall Ave, Norfolk, VA 23510

Work Hours: Monday - Friday 8:00AM - 5:00PM

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

Please select the highest level of education you have completed.

• High School Diploma/GED
• Some College (6 months or more)
• Vocational/Technical Degree
• Associates Degree
• Bachelors Degree
• Masters Degree or higher

03

Do you possess a bachelors degree or equivalent in Information Technology, Computer Science, Data Science, or related field?

• Yes
• No

04

How many years of training/education do you have in Information Technology, Computer Science, Data Science or related technical field?

• 1 to 3 years
• 4 to 6 years
• More than 6 years

05

How many years' experience do you have as a Programmer/Developer?

• 1 to 3 years
• 4 to 6 years
• More than 6 years

06

Do you have technical experience with the following items (Check all that apply):

• Business license or assessment systems
• Taxation, billing or collection systems
• Designing and developing software applications
• Implementing, patching, or upgrading software applications/modules
• Supporting/maintaining cloud-hosted applications
• Monitoring interfaces, file transfers, or scheduled jobs
• Supporting UAT/test execution
• SQL scripting
• Web development
• Data and/or system quality assurance

07

Which programs are you efficient in using? (select all that apply)

• Microsoft Word
• Microsoft Excel
• Microsoft Teams
• Microsoft PowerBI
• Crystal Reports
• SSRS
• SQL Server Management Studio (SSMS)
• SQL Developer
• Microsoft Visio
• Other SQl/reporting tools
• None of the above

08

Are you a current or previous City of Norfolk employee?

• Yes
• No

09

Are you legally authorized to work in the United States and do you now or will you in the future require sponsorship?

• Yes, I am authorized to work in the United States and do not require sponsorship
• Yes, I am authorized to work in the United States and will need future sponsorship
• No, I am not authorized to work in the United States

10

If you were referred for this position by a current City of Norfolk employee, please provide the employees full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."

11

The expected hiring salary range for this position is $67,155 to $77,062. Are you willing to accept a salary within this range?

• Yes
• No

12

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran
• I am a Veteran
• I am a Disabled Veteran

Required Question

Employer City of Norfolk