Program Technician

Statement of Purpose

The Program Technician performs program support functions as assigned. May collect, analyze and record specimens for drug testing.

Major Tasks, Duties, and Responsibilities

Following is a general listing of the job duties inherent in this position. The employee will also perform other tasks and special projects as assigned or required.

• Aids clients in becoming accustomed to program routine.
• Answers the phone and assists callers as needed.
• Assists clients with finding information and filling out forms as needed.
• Assures facility and client living quarters meet cleanliness and repair standards.
• Attends staff meetings and in-service trainings as assigned.
• Collects samples, including urine, breath, perspiration, and hair for purposes of drug testing.
• Analyzes laboratory findings and checks the accuracy of the results.
• Analyzes samples of biological material for chemical content or reaction.
• Enters data from analysis of medical tests and clinical results into computer for storage.
• Operates, calibrates and maintains equipment used in quantitative and qualitative analysis.
• Sets up, cleans, and maintains laboratory equipment.
• Signs clients in and out of facility for passes, etc. as approved by counseling staff.
• Completes scheduled rounds and random inspections to ensure that clients and facilities are safe and secure.
• Complies with BHS health and safety policies
• Conveys respect for cultural and lifestyle diversities of clients and staff.
• Demonstrates ethical and appropriate behavior.
• Enforces rules and regulations to ensure the smooth and orderly operation of the program.
• Establishes and monitors quality assurance programs and activities to ensure the accuracy of laboratory and other program results.
• Inventories and orders supplies needed for carrying out job duties.
• Keeps records and prepares reports as directed.
• Maintains familiarity with BHS policies and procedures and other applicable regulations. Performs job duties accordingly.
• May accompany clients to activities inside the program or in the community..
• May serve as support when a client has an appointment off premises.
• Observes client position holders to see that their duties are completed adequately; reports any issues to counseling staff.
• Observes clients and reports unusual behavior to counseling staff.
• Participates in committees as assigned.
• Provides administrative support to counseling staff.
• Recognizes emergency situations and takes appropriate action, including recognizing and summoning assistance when necessary.
• Reports the need for facility maintenance and repair to appropriate staff
• Represents BHS well in all contacts.
• Works as a team member in performing job duties and assignments

Program Technician Competencies and Performance Expectations

All Program Technicians are expected to:

• Engage in behavior which supports a program setting.
• Develop an understanding of drug and alcohol dependency, mental health, 12 Step programs, confidentiality, professional boundaries, and co-dependency.
• Collect, analyze, report and document laboratory specimens in strict accordance with protocol.
• Communicate clearly and effectively with clients, staffs, and others as needed.
• Keep work, file, and storage areas well organized.
• Maintain records and files in such a way that authorized staff can retrieve needed items without difficulty.
• Communicate clearly with clients, staff, and others.