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Program Support Assistant

Veterans Health Administration

Saint Louis, MO

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JOB DETAILS
SKILLS
Administrative Skills, Advertising Agencies, Calendar Management, Customer Support/Service, Data Analysis, Data Warehousing, Department of Veterans Affairs, Documentation, Employee Relations, Federal Government, Food Services, Government, Healthcare, Home Care, Human Resources, Leadership, Legal, Medical Treatment, Metrics, Nutrition, Onboarding, Operations Security (OPSEC), Organizational Development/Management, Patient Administration, Patient Care, Peace Corps, Performance Analysis, Performance Management, Performance Reviews, Perioperative Nursing, Physical Demands, Primary Care, Process Development, Refrigeration, Rehabilitation Nursing, Request for Information (RFI), Social Work, Telehealth, Training/Teaching, United States Citizen, Vaccination, Veterans Health Information Systems Technology Architecture (VISTA), Volunteer Experience, Website Management
LOCATION
Saint Louis, MO
POSTED
Today
Summary

This position is a Program Support Assistant (PSA) under Patient Care Services (PCS), in direct support of the Chief of Perioperative and Procedure Support service line as well as providing cross coverage to any service under the office of the Associate Director for Patient Care Services (ADPCS), a member of the Executive Management Team, to provide support to all programs and services as needed.

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Duties

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This position is a Program Support Assistant (PSA) under Patient Care Services (PCS), in direct support of the Chief of Perioperative and Procedure Support service line as well as providing cross coverage to any service under the office of the Associate Director for Patient Care Services (ADPCS), a member of the Executive Management Team, to provide support to all programsand services as needed. While primarily in direct support of the Perioperative and Procedure Support service line, Patient Care Services has a large variety of disciplines and services; including but not limited to JC Inpatient Service, Primary Care Nursing Service, Perioperative and Procedure Support Service, Telehealth and Home Care Service, Community Care Service, Extended Care and Rehabilitation Nursing Service, Chaplain Service, Social Work Service, Sterile Processing Service, Perioperative and Procedure Support Service, Leadership and Organizational Development Service, Nutrition and Food Service.

Duties include, but are not limited to:

  1. Reviews manning documents, creates, and submits recruitment packages for new and vice positions, enters employee actions into the Manager Self Service website, follows up on actions, prepares communications, and reviews policies.
  2. Manages time and leave in VATAS for the service chief's unit and provide support to timekeeping staff for all units assigned under that service.
  3. Serves as the subject matter expert in the AcuStaf scheduling software providing counsel and training to the service chief and managers; runs various staffing reports for overtime, scheduled hours, prohibited hours, and performance management.
  4. Assigned as the primary administrator for the service in Temp Trak refrigeration monitoring system, also provides support to all other services in a primary or supportive role.
  5. Maintains the service chief calendar, ensuring that all necessary meetings and appointments are scheduled appropriately.
  6. Creates responses to suspense actions, congressional reports, and any other miscellaneous reports.
  7. Conducts annual inventory of the equipment assigned to the service.
  8. Provides administrative support for various residency and educational programs.
  9. Responsible for a wide range of data and information analysis as it pertains to various PCS programs.
  10. Develops electronic, long term performance monitoring tools that show what metric is being tracked, how the information is collected, what the acceptable standards are and how the service is performing in relation to those standards to provide PCS Leadership with real time data on their programs.
  11. Schedules meetings, gathers materials for evidence files, and prepares packages for submission to Employee Relations.
  12. Prepares responses to AFGE requests for information, grievances, and any other materials necessary to facilitate smooth relations between the union and management.
  13. Develops an annual list of Title 5 and Hybrid Title 38 employees who require a performance appraisal.
  14. Conducts a quality review of all appraisals to ensure it is complete and accurately completed.
  15. Serves as the central point for collection of Title 38 proficiencies for the service as well as providing back up support for all services under the PCS.
  16. Responsible for entering personnel actions in the Manager Self Service portal.


Work Schedule: Full Time, Permanent, Mon - Fri 07:30 a.m. - 4:00 p.m. Schedule is subject to change based on the needs of the healthcare system.

Telework: Ad hoc per agency policy.

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant/PD09591-0

Relocation/Recruitment Incentives: Not authorized.

Critical Skills Incentive (CSI): Not approved.

Permanent Change of Station (PCS): Not authorized.

Requirements

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Conditions of employment

  • You must be a U.S. Citizen to apply for this job
  • To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
  • Selective Service Registration is required for males born after 12/31/1959
  • Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
  • your performance and conduct;
  • the needs and interests of the agency;
  • whether your continued employment would advance organizational goals of the agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/18/2026.

You may qualify based on your experience as described below:
  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Reviews manning documents, creates, and submits recruitment packages for new and vice positions, enters employee actions into the Manager Self Service website, follows up on actions, prepares communications, and reviews policies; Manages time and leave in VATAS for the service chief's unit and provide support to timekeeping staff for all units assigned under that service; Provides current leave policies and procedures to assist in decision making, reviews employee leave usage for trends, and creates various reports to assist in the management of manning documentation; Serves as the subject matter expert in the AcuStaf scheduling software providing counsel and training to the service chief and managers; runs various staffing reports for overtime, scheduled hours, prohibited hours, and performance management; Responsible for a wide range of data and information analysis as it pertains to various PCS programs; Extracts data from internal and external collection points such as data warehouses, VSSC, VISTA, or locally developed tracking mechanisms to develop comprehensive processes designed to track and trend data related to administration and patient care operations; Schedules meetings, gathers materials for evidence files, and prepares packages for submission to Employee Relations; Prepares responses to AFGE requests for information, grievances, and any other materials necessary to facilitate smooth relations between the union and management.


There is no educational substitution for the GS-06 level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.



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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

About the Company

V

Veterans Health Administration