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Program Support Assistant

Veterans Health Administration

Richmond, VA

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JOB DETAILS
SKILLS
Administrative Skills, Analysis Skills, Brochures, Budgeting, Communication Skills, Data Collection, Data Quality, Department of Veterans Affairs, Documentation, Event Management, Federal Government, File Management, Funding, Government, Healthcare, Hospital, Housekeeping/Cleaning, Human Resources, Information Technology & Information Systems, Leadership, Legal, Medical Treatment, Military, Onboarding, Operations Security (OPSEC), Physical Demands, Program Planning, Project Estimates, Project/Program Management, Purchasing/Procurement, Staff Policies, Time Management, United States Citizen, Vaccination, Vendor/Supplier Management, Veterans Integrated System Network (VISN)
LOCATION
Richmond, VA
POSTED
Today
Summary

The Program Support Assistant position is assigned to the Fisher House Program and works under the Fisher House Manager. The incumbent is the point of contact for initial inquiries to include lodging eligibility, referral processes, staff/volunteer opportunities, monetary donations and the appropriateness and offer of in-kind donations; as well as, community, guest, patient, military liaison and clinical staff inquiries regarding policies, procedures and standards.

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Duties

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The Fisher House Program is a 40 suite guest/family comfort lodging facility built at select VA Hospitals/Medical Centers with a primary goal of bringing family members to the Veterans' bedside to facilitate their recovery from illness or injury.

As a liaison of the Fisher House Program, the incumbent's duties and responsibilities will include but are not limited to:

  • Assists with Fisher House events and supply management, both of which require full knowledge and understanding of appropriated

    and non-appropriated accounts, to include general post funds and imprest funds (written checks).
  • Applies knowledge of appropriated and non-appropriated accounts to secure needed items and supplies for the guests' comfort, such as replacement items (i.e., linens, furnishings, food, etc.) and with planning of various programs in support of the guests

    (i.e., luncheons, holiday gifts, etc.).
  • The incumbent coordinates all files management and is responsible for the management of

    all equipment and supplies.
  • The incumbent resolves day-to-day problems related to the program and keeps the Fisher House Manager informed of situations than cannot be easily resolved or that may have an impact on guest safety or beyond the immediate scope of the program.
  • The incumbent must possess a thorough knowledge of standards, policies, and procedures and be able to execute independent judgment when challenged to interpret, adapt, or improvise any of the above to unusual, one-of-a- kind situations at hand.
  • The incumbent assists with monitoring the cleanliness and safety of the facility through daily

    observation of communal living areas and as directed, guest room checks.
  • The incumbent performs work related to the acquisition and/or development of program

    information and resource materials. They will extract, summarize, and compile information

    and assist in the development of resource materials such as hard-copy and computer based

    brochures and reports to promote program awareness among Veterans and their families, as

    well as the general

    • population
  • The incumbent provides administrative and clerical support necessary to support the management and coordination of both the Fisher House and Hotels for Heroes Programs. This work entails receipt of referrals via Computerized Patient Record System (CPRS),

    assessment of eligibility, and response to referring source via replies and updates through CPRS.
  • The incumbent is responsible for ensuring accurate data collection, developing required monthly reports and meeting monthly report deadlines for forwarding through Richmond VAMC leadership, VISN, VACO Program Manager and the Fisher House Foundation
Work Schedule: 9:00am - 6:00pm, Monday - Friday, Various duties may include evenings and weekends.

Position Description/PD#: Program Support Assistant/PD028990

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

Requirements

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Conditions of employment
  • You must be a U.S. Citizen to apply for this job
  • To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
  • Selective Service Registration is required for males born after 12/31/1959
  • Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
  • your performance and conduct;
  • the needs and interests of the agency;
  • whether your continued employment would advance organizational goals of the agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/18/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or educations described below:
  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Ability to communicate effectively, tactfully and diplomatically with all stakeholders through personal contact, e-mail and on the telephone; Ability to enter, track and receive data related to operations. Ability to identify a need for and knows where or how to gather information; organizes and maintains information or information management systems. Skill in recording local occupancy directives, instructions, and brochures. Knowledge of funding procedures and in the preparation of short range planning documents containing requests and justifications for funds, volunteer personnel, or materials required to participate in the development, execution and review and analysis of the Fisher House Budget and to recommend procurement actions.


For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

There is no educational substitution at this grade level.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.



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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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About the Company

V

Veterans Health Administration