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Program Support Assistant (Office Automation)

Veterans Health Administration

Ann Arbor, MI

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JOB DETAILS
SKILLS
Administrative Skills, Analysis Skills, Automation, Corrective Action, Customer/Consumer Behavior, Data Analysis, Data Entry, Data Processing, Department of Veterans Affairs, Documentation, Dosimetry, Environmental Compliance, Environmental Management Systems, Environmental Protection Agency (EPA), Facilities Management, Federal Government, File Maintenance, Fire Safety, Government, Healthcare, Hospital, Human Resources, Industrial Hygiene, Information Technology & Information Systems, Keyboards, Leadership, Legal, OSHA, Onboarding, Operations Security (OPSEC), Order Supplies, Organizational Skills, PC (Personal Computer) Systems, Pathogens, Performance Testing, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, Radiation Safety, Record Keeping, Reporting Skills, Resolve Customer Issues, Safety Training, Safety/Work Safety, Statistics, Systems Administration/Management, Telephone Skills, Time Management, Training Program, Training Program Development, Trend Analysis, United States Citizen, Vaccination, Veterans Integrated System Network (VISN)
LOCATION
Ann Arbor, MI
POSTED
2 days ago
Summary

This position performs a variety of administrative and clerical functions for the Safety Service at VA Ann Arbor Healthcare System. The incumbent is required to work under minimal supervision and resolve problems associated with the work of the office. The incumbent will provide technical and hands-on assistance to the facility's Chief, Safety Service (Industrial Hygienist), Safety Manager, Green Environmental Management Systems Program Manager, and Safety Technicians.

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Duties

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Major Duties and Responsibilities:

  • Incumbent coordinates the accurate and timely preparation of reports, surveys and briefing materials pertinent to the operation of all components of the facility's overall Safety Program which includes Occupational Health and Safety, Radiation Safety, Industrial Hygiene and environmental compliance. Effective program maintenance demands continuous follow-up within all levels of the organization to ensure that required materials are submitted on schedule, pending items are monitored and tracked, and follow-up action is initiated. Maintains a monitoring and evaluation system for all items identified by the safety staff as requiring follow- up action and/or continued tracking. Independently prepares and develops memorandums and reports regarding safety issues. Maintains and updates files and automated information systems containing safety-related information for each service.
  • Incumbent is responsible for inputting safety data and statistics into the various automated data processing systems to accurately and efficiently record pertinent information. Examples include the dosimetry badge records and the facility's chemical inventory. In the area of safety training, s/he develops and maintains a computerized logging/tracking system to record participation of all personnel (such as new employees and supervisors) attending a variety of safety training programs and certain staff with specific safety needs (i.e., personnel wearing respirators, personnel exposed to radioactive materials, etc.). S/he may be asked to assist in preparing and conducting safety-related training programs including development of training materials and conducting specific aspects of the training.
  • Incumbent ensures the timely and accurate submission of recurring reports, workload statistics, briefing papers and statistical data to appropriate committee structures and services, executive leadership, external agencies, VISN and VA Central Office. S/he reviews pertinent worksheets and code sheets to ensure proper completion. Maintains records of circulars and reports, and distributes reports according to established guidelines. Performs analysis of data and information presented for submission, interprets data, reviews potential out-of-line situations, and informs safety staff of any significant trends identified.
  • Incumbent may be asked to perform administrative functions related to internal and external review programs such as OSHA, Joint Commission, EPA, community fire and safety inspectors, VISN Safety Officials and others. When performing such assignments, s/he ensures that all projects are completed with the maximum efficiency and effectiveness.
  • Incumbent prepares accurate minutes and agendas for the Environment of Care Committee, Accident Review Board, GEMS Sub-Committee, Water Safety Sub-Committee and Engineering Controls for Bloodborne Pathogens Sub-Committee, as well as other ad hoc meetings or task groups as assigned. Monitors and tracks pending items and follows up with respective services to ensure that all necessary corrective actions are taken and recorded.
  • Incumbent acts as Office of lnformation & Technology's Automated Data Processing Coordinator for the Safety Service.
  • Incumbent greets and meets the needs of customers while supporting the VA Mission. Referring such inquires or complaints to the appropriate department; receives and screens telephone calls and visitors to the Supervisor's office, on own initiative determining the nature of the business and either handles it or the proper individuals to expedite all request to that office. Consistently demonstrates courteous and caring behavior toward customers, patients and their representatives, visitors and all VA staff at all times. Provides the customer consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately.
  • Incumbent will be a purchase card holder or work toward becoming one. They will be responsible for ordering Safety Service Supplies, Safety Shoes, Ect.
  • Incumbent is responsible for putting together monthly Supply Mapping Reports for the Chief of Safety's signature.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday, 7:00am - 3:30pm

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant (Office Automation)/PD053590

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

Requirements

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Conditions of employment
  • You must be a U.S. Citizen to apply for this job
  • To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
  • Physical Requirements: The work is primarily sedentary, although some physical effort will be required. Incumbent must be able to move independently through the hospital. Incumbent must possess visual and hearing acuity to communicate with both staff and patients. Incumbent must be able to manipulate keyboard and use a personal computer. Incumbent must be able to communicate orally. Must also be able to carry at least 15 lbs. Incumbent may also be required to periodically accompany the Safety staff during walkthrough inspections.
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
  • your performance and conduct;
  • the needs and interests of the agency;
  • whether your continued employment would advance organizational goals of the agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/09/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:
  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of the mission of Safety Service and its relationship to the total operation of the medical center in regards to administrative operations, in addition to having a good working knowledge of programs under the Supervisor's jurisdiction, must have an intimate knowledge of policies, views, and special interests, including official social obligations. Detailed knowledge of the responsibilities of the four key program areas of the facility's Safety Program in order to provide programmatic assistance to each of the safety specialists: Occupational Health and Safety, Industrial Hygiene, Radiation Safety, environmental compliance (GEMS). Knowledge of basic safety principles, the safety staff directs a comprehensive safety program via different supervisors throughout the facility, therefore, knowledge of safety policies, programs, procedures, and reporting requirements is necessary. The safety program ensures the well-being of all employees, patients, and visitors in every area of the facility. Ability to prepare, analyze, and interpret charts, graphs, tables and other data related to the Safety program for management information purposes.
  • Proficiency Requirement: Office Automation Clerk/Assistant- In addition to meeting experience or education requirements, applicants for these positions must show possession of the following skills, as appropriate. Applicants may meet these requirements by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. Performance test results and certificates of proficiency are acceptable for 3 years. Agencies may verify proficiency skills of self-certified applicants by administering the appropriate performance test.

    • 40 words per minute typing speed.


Applicants must be eligible under the VA Interchange Agreement, having served continuously for at least one year in the other merit system under this interchange agreement. For more information regarding the VA Interchange Agreement please visit:

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

This job opportunity announcement may be used to fill additional vacancies.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.



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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

About the Company

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Veterans Health Administration