Program Support Assistant (OA)

Program Support Assistant (OA)

The following duties include, but are not limited to:

• Receives and screens all incoming email and telephone correspondence for the assigned services, Veterans and/or family members, contractors, and the public involving technical, complex, and confidential matters.
• Uses independent judgement in determining the nature of the correspondence and assessing those that he/she can handle without prior approval, those to be referred to the staff for appropriate action, and those requiring immediate attention to be directed to the appropriate.
• Obtains, sorts, reviews and distributes incoming mail, publications, regulations and directives to the appropriate staff with appropriate notation as to who is to prepare response, how reply is addressed, for whose signature, etc.
• Receives and reviews all outgoing correspondence from the services that require signatures.
• Provides expert review for proper format, adherence to procedural instructions, grammar, typographical errors and necessary enclosures.
• Maintains the calendar, meeting and conference schedules for the assigned service chiefs and staff, without prior clearance, using initiative to establish priorities.
• Sets up meetings with multiple internal and external staff.
• Keeps accurate employee time records for all the staff assigned to the office.
• Prepares, maintains and submits electronic timecards for designated staff; reminds approving official of deadline to approve timecards.
• Distributes or mails pay statements, if applicable.
• Maintains a filing system of correspondence, manuals, regulations and documents, files reports appropriately.
• Orders supplies, maintains fund control data, recommends increases or decreases in funding for the Fund Control Point to leaders.

Work Schedule: Monday-Friday 7:30 am to 4:00 pm

Telework: Not Applicable

Position Description/PD#: PD000730

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized