Program Support Assistant (OA)

Job Title

Program Support Assistant (OA)

Duties

Duties include but are not limited to:

• Provide administrative support for supervisors and program coordinators for seven subsidiary programs.
• Prepare, modify, and route care authorizations for approved Veteran services to contracted facilities.
• Maintain professional written and verbal communication with VA staff and contracted facility personnel.
• Complete approval letters and appointment reminder calls accurately and promptly in Veteran medical records.
• Track, review, and submit invoices for processing according to payer authority, resolving discrepancies with providers.
• Record and prepare meeting minutes and agendas for program oversight and committee meetings.
• Collect and manage program data for budget tracking, contract compliance, and program monitoring.
• Utilize VA-approved software and portals for data analysis, reporting, and consult management.
• Support multidisciplinary teams by coordinating program activities and maintaining accurate documentation.
• Apply organizational skills to manage multiple priorities in a fast-paced clinical environment, ensuring program efficiency.
• Performs other related duties as assigned.

Work Schedule: Monday-Friday 7:30AM-4:00PM; 8:00AM-4:30PM; 8:30AM-5:00PM

Telework: This position may be authorized for ADHOC telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant (OA) / PD074950

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized