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Program Support Assistant - (My HealtheVet)

Veterans Health Administration

Phoenix, AZ

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JOB DETAILS
SKILLS
Administrative Skills, Authentication, Automation Systems, Communication Skills, Consulting, Department of Veterans Affairs, Documentation, Establish Priorities, Federal Government, Government, Graphic Design, Healthcare, Human Resources, Legal, Medical Records, Messaging Technology, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Needs Assessment, Onboarding, Operations Security (OPSEC), Organizational Skills, Outpatient Care, Physical Demands, Self Programming Language, Systems Maintenance, Technical Support, Time Management, United States Citizen, Vaccination
LOCATION
Phoenix, AZ
POSTED
Today
Summary

The incumbent functions as the My HealtheVet Program Support Assistant for the Phoenix Veterans Affairs Healthcare System and its Community Based Outpatient Clinics (CBOCs). Timely, effective communication with Veterans is critical to the mission of the Department of VeteransAffairs (VA). VA's Online Personal Health Record, My HealtheVet (MHV) and Secure Messaging can be utilized to communicate with Veterans in a timely and relevant manner.

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Duties

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Duties include but are not limited to the following:

  • The incumbent provides general clerical services as well as being well versed with the My HealtheVet (MHV) administrative portal and the MHV website in effort to aid Veterans, caregivers, and families with MHV registration and authentication, educate Veteranon how to utilize the MHV and navigate the MHV website while accurately conducting consults management.
  • Identifies and invites patients to sign up for the MHV program, upgrade their accounts to Premium status and invite Premium account holders to Opt-In to the use of Secure Messaging.
  • Assists the My HealtheVet Coordinator in developing presentations to all levels of the VAMC/HCS, service organizations, veterans, family members and caregivers.
  • Presentations are designed to inform the audience about all Connected Care offerings including MHV Program, products, and capabilities, VA Apps, VHRC resources, VVC, and Self-Management programs.
  • Attend and educate Veterans during Virtual Health Resource Center (VHRC) Pop-ups and Road Shows. Track and submit Leaf portal tickets for each VHRC visit and event.
  • Collaborate with the Communications Department (Graphic Design) to order necessary items for events such as easels, canopies, tablecloths, and other equipment.
  • Create and promote VHRC events through the Public Affairs office by submitting Leaf tickets for VA social media, Veterans News Now, etc.
  • Research, prepare, and present educational PowerPoint presentations to explain Telehealth modalities and VA Mobile Apps to VA staff during educational events (e.g., Virtual Lunch Hour).
  • The incumbent provides general clerical as well as technical assistance to the My HealtheVet Coordinator by maintaining MHV Systems, Secure Messaging Program, and electronic and/or virtual assistive equipment.
  • Performs work of a general support nature, which encompasses a variety of different duties and administrative office responsibilities.
  • Identifies and prioritizes needs and ensures the provision of structured in-service training.
  • Performs other duties as assigned.
Work Schedule: Monday - Friday 7:30am - 4:00pm

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant - (My HealtheVet)/PD14912A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Requirements

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Conditions of employment
  • You must be a U.S. Citizen to apply for this job
  • To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
  • All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
  • Selective Service Registration is required for males born after 12/31/1959
  • Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
  • your performance and conduct;
  • the needs and interests of the agency;
  • whether your continued employment would advance organizational goals of the agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/08/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:
  • Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to the next lower grade level (GS-5) in Federal Service, that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of a Program Support Assistant (MHA Program Assistant), GS-6 position, and that is typically in or related to the work of this position. Specialized experience includes: performing a full range of administrative support for an office; receiving visitors and phone calls; reviewing all incoming and outgoing correspondence; scheduling meetings; and utilizing office automation software such as Microsoft Office (Word, Excel, and PowerPoint).


PHYSICAL REQUIREMENTS: The work is sedentary. Typically, the person in this position may sit comfortably to do the work. However, there may be some walking, standing, bending and carrying of light items like papers or books. No special physical demands are required to perform the work.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

This job opportunity announcement may be used to fill additional vacancies.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.



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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

About the Company

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Veterans Health Administration