Automation, Cross-Functional, Customer Support/Service, Data Entry, Employee Orientation, Mail Processing, Office Equipment, People Management, Prepare Correspondence, Reporting Skills, Solid State Drive (SSD)
Job Title
Program Support Assistant, GS-303-06/PD#37329A
Job Description
This position is located in the Support Services Division of the Regional Office (RO), where the incumbent's primary duties are to process incoming and outgoing mail while actively assisting the supervisors and management of the Support Services Division (SSD) in performing administrative work. Specifically:
- Sets up, operates, adjusts, maintains, and monitors the operation of single- or multiple function equipment typical of mail, duplicating and reproduction functions.
- Process all priority mail by routing to the appropriate action elements, input data for shipments, tracking shipments and costs, and ensuring responses with proper reporting.
- Executes control and preparation of reports by utilizing applicable computer programs.
- Operates office automation equipment for the preparation of correspondence and reports, receiving and transmittal of electronic mail, and applications used.
- Acts as liaison between Division Chief/1st Line Supervisors and other divisions' staff by providing guidance/assistance on procedures, and related matter for compliance.
- Executes processing of incoming/outgoing mail, ensuring it is properly opened, logged, read, date stamped and sorted by established categories for distribution.
- Review and research returned mail to determine the reason(s) for its return and routes mail to the appropriate unit for action.
Work Schedule: Monday-Friday, 8:00 am- 4:30 pm. Compressed / Flexible: Not Available. Telework: Not Available. Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not required
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US Department of Veterans Affairs