Program Support Assistant

Job Title

Program Support Assistant

Duties

Specific duties include:

• Responsible for the care and maintenance of the electronic claims folder (eFolder) and ensures that all pertinent records and documents are preserved within the eFolder.
• Receives and reviews all incoming documents/correspondence from the Centralized Mail Portal, Fiduciary Hub email box, or Fiduciary Accounting Submission Tool (FAST).
• Analyzes incoming mail and determines if disposition of issues and control action has been appropriately identified. Establishes or updates control action, to include all VA technology and applications.
• Analyzes all documentation submitted through the Fiduciary Accounting Submission Tool (FAST), convert all documents to pdf utilizing Adobe, and upload the converted documents into the appropriate eFolder using VBMS. Establish appropriate end product and/or task controls based on all evidence received in FAST or update existing controls appropriately after review of the submitted documents.
• Processes changes of address, direct deposit requests and other system updates as needed.
• Handles Freedom of Information Act (FOIA) requests by providing copies of documents from the eFolder.
• Facilitates workflow between Fiduciary Hub teams through prompt use of all appropriate VA applications.

Work Schedule: Full-Time, Monday - Friday 8:00 am - 4:30 pm.

Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant, PD41326A

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not Required

Bargaining Unit: Yes