Program Support Assistant

Program Support Assistant

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• Responsible for collecting, compiling and/or tracking statistical information in support of program operations.
• Tracks achievement on performance measures, goals, and objectives and receives and processes documents and reports in accordance with established procedures; uses software applications to draw information from a wide variety of sources to prepare reports; and assists in the planning, reviewing, and reporting of data/statistical results of program studies.
• Retrieves a variety of computerized data, establishes protocols for incoming data, organizes and maintains program data.
• Tracks and trends issues related to program effectiveness and role implementation.
• Responsible for collaborating and communicating with Nursing Service on a variety of issues to include collecting, compiling, and reporting all information for a variety of Community Living Center.
• Communicates with a diverse population of customers that include veterans, their families, nursing staff, and other staff members from a variety of disciplines, Primary Care, medical staff, technical support staff, and Veteran Service Officers.
• Communication includes directing patients, validation of demographics, etc., all in compliance with the Health Information Portability and Accountability Act (HIPAA), Privacy Act of 1974 and other laws and federal regulations, other applicable statues, and policies.
• Acts as the Records Liaison Officer (RLO) is responsible to their manager for the full implementation of the records program at their service level.
• Maintains a complete and accurate inventory of records created and stored.
• Collaborates with the Records Officer to identify records not scheduled for disposition to determine an SF-115 needing to be submitted to the VHA Records Officer for scheduling.
• Completes the VA Form 7468 Request for Disposition of Records, for records no longer needed for [facility] business.
• Conducts internal records reviews to ensure an effective records management program within their scope is maintained on, at a minimum on an annual basis.

Work Schedule: Monday - Friday; 8:00am - 4:30pm

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant/ PD940100

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized