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Program Support Assistant

Veterans Health Administration

Columbus, OH

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JOB DETAILS
SKILLS
Administrative Skills, Ambulatory Care, Auditing, Biotech and Pharmaceutical, Budget Management, Budgeting, Card Processing, Clinical Data Management, Clinical Medicine, Clinical Monitoring, Clinical Practices/Protocols, Clinical Validation, Communication Skills, Contract Management, Contract Requirements, Data Analysis, Data Collection, Data Management, Data Quality, Department of Veterans Affairs, Detail Oriented, Documentation, Establish Priorities, Federal Government, Fund Management, Funding, Government, Healthcare, Healthcare Quality, Hospital, Human Resources, Identify Issues, Interpersonal Skills, Legal, Maintain Compliance, Medical Terminology, Onboarding, Operations Security (OPSEC), Ophthalmology, Performance Analysis, Performance Management, Performance Metrics, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Process Management, Quality Assurance, Quality Management, Regulatory Requirements, Reporting Skills, Supply Chain Management, Trend Analysis, United States Citizen, Vaccination, Validation Documentation, Writing Skills
LOCATION
Columbus, OH
POSTED
1 day ago
Summary

The position is located at the Chalmers P. Wylie VA Ambulatory Care Center in Columbus, Ohio within the Central Ohio Health Care System. The Program Support Assistant (PSA) assists with and supports all administrative aspects of the Eye Care operations, including data management, performance improvement, effectiveness, quality initiatives, contractor onboarding and timesheet validation, and evaluates and improves the efficiency and productivity of organizations and programs.

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Duties

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Major Duties and Responsibilities

  • Compiles, monitors, and tracks resident schedules via Educational Activity Record (EARs) documents to ensure accuracy and compliance with the disbursement agreement. This task requires specialized knowledge of complex processes, the ability towork with interdisciplinary teams, effective communication and coordination with external contacts, and leveraging stakeholders to achieve accuracy and compliance.
  • Prepares documentation for quarterly reporting and summaries as needed for fiscal and Supply Chain Management services. Utilizes specialized knowledge of the contract to ensure correct attending compensation and independently identifies and resolves discrepancies.
  • Performs monthly contractor timesheet validation through paper documents, which involves pulling complex Discern data to verify contractor attendance. This role requires coordination with the Contract Oversight Representative (COR) for verification and signature, communication with contracting services, and manual data validation and file-keeping to ensure contract compliance. The incumbent applies specialized knowledge and independently navigates the intricate processes involved in validating timesheets and ensuring all procedural and contractual requirements are met.
  • Exhibits excellent communication skills, both written and verbal. Demonstrates the ability to independently draft correspondence and write, edit, and produce complex reports that require specialized knowledge of the subject matter. This role necessitates an advanced competency in tailoring communication to various stakeholders, addressing intricate topics, and ensuring clarity, coherence, and precision in all written outputs.
  • Obtains and submits technical data for various reports to entities within the VA Central Ohio Healthcare System or accrediting bodies. This task involves navigating complex data sources, applying in-depth knowledge of technical and regulatory requirements, and ensuring that all submissions are accurate and meet the stringent standards set by the Chief.
  • Prepare monthly reports on performance monitors of each contractor and analyze the data within these reports. This task requires specialized knowledge in performance metrics and a deep understanding of complex subject matter to accurately interpret and present contractor performance for review, identifying trends and areas for improvement.
  • Organizes doctors' clinical reviews in their credentialing and privileges folders, ensuring they are up to date for auditing purposes. This role requires a detail-oriented approach, specialized knowledge in credentialing processes, and a high level of responsibility to maintain accurate and compliant records.
  • Independently assists in the organization and monitoring of resident clinical pertinence and quality data management, including monthly chart reviews of residents and the preparation of quarterly reports for attending supervision monitors. This role requires extensive knowledge of clinical data management practices and the ability to autonomously ensure the accuracy and relevance of data collected and reported.
  • Prepares payments for purchase card transactions and orders items needed for Eye Care services. Utilizes specialized knowledge to maintain up-to-date files for all contracts, vehicle and GFE records, and education requests. Manages budget complexities and ensures accurate tracking of available balances.
  • Serves as the fund control point manager for the Eye Care Service, overseeing all processes related to the management and oversight of budgetary requests and fiscal processes. Utilizes specialized knowledge to independently manage these processes while collaborating with the Contract Oversight Representative (COR) and/or Chief of Eye Care Service, to ensure funding for all obligations is available or requested through proper channels. Maintains strict confidentiality regarding contracts and budgeting in coordination with the COR and contracting officers.
Work Schedule: Monday-Friday, 8:00am-4:30pm

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant/PD935880

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

Requirements

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Conditions of employment
  • You must be a U.S. Citizen to apply for this job
  • To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
  • Selective Service Registration is required for males born after 12/31/1959
  • Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
  • your performance and conduct;
  • the needs and interests of the agency;
  • whether your continued employment would advance organizational goals of the agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/26/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:
  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

    • Specialized knowledge in the complex workings within the Eye Care Services and displays a high degree of interpersonal skills that impact both administrative and clinical services throughout the clinic.
    • Adapt to changing situations, modify plans, and show flexibility in varying circumstances.
    • A high degree of skill with complex and technical oral and written communications to plan effectively, set priorities, and coordinate activities. Telephone communication skills must be exceptional.
    • Knowledge of specialized ophthalmic and surgical medical terminology and usages, covering the full range of general medical, surgical, pharmaceutical, hospital terms, medical abstracts, and abbreviations.
    • Problem-solving skills and techniques to independently obtain meaningful input and develop solutions to identified problems.
    • Working independently and reliably, carrying out work and comparable activities without specific instruction and exercising good judgment in resolving diverse day-to-day issues that arise on the project(s) and within the service.


For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

There is no educational substitution at this grade level.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.



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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

About the Company

V

Veterans Health Administration