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Program Support Assistant

Veterans Health Administration

Atlanta, GA

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JOB DETAILS
SKILLS
Administrative Management, Administrative Skills, Affiliate Marketing, Anesthesiology, Automation, Business Operations, Chiropractic, Computer Software, Critical Care, Customer Support/Service, Data Collection, Data Entry, Department of Veterans Affairs, Documentation, Federal Government, Fellowship, File Maintenance, Government, Healthcare, Human Resources, Intensive Care, Legal, Meeting Minutes, Microsoft Excel, Microsoft Outlook, Microsoft Word, On Call, Onboarding, Operations Security (OPSEC), Pain Management, Patient Care, Physical Demands, Power BI, Procedure Development, Product/Service Launch, Service Line Management, United States Citizen, Vaccination
LOCATION
Atlanta, GA
POSTED
Today
Summary

This position is located within the Office of the Associate Chief of Staff, Anesthesiology Service at the Atlanta VA Clinic (AVC), and provides administrative support essential to facilitating access, coordination, and delivery of direct patient care across all sections withinthe service line, including Perioperative Services, Pain Management Clinic, Chiropractic Care Clinic, Critical Care Medicine (ICU), and PMOP (Pain Management, Opioid Safety, and PDMP) Program.

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Duties

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DUTIES:

  1. Review and validate timecards for all Time and Leave (T&L) units within the Anesthesiology Service Line and hold Delegation of Authority (DOA) for secondary timekeeper in designated supporting service lines.
  2. Organize and maintain administrative files and tracking systems for documents submitted to the Medical Center, Credentialing Office, Human Resources, and other departments. Maintains required service-level personnel documentation, including Basic Life Support (BLS) certifications, professional licenses, national certifications, and clinical privileges, ensuring all records are current and compliant with applicable requirements.
  3. Responsible for Personal Identity Verification (PIV) sponsorship, processing Electronic Permission Access System (EPAS) requests, coordinating National Provider Identifier (NPI) and Person Class Code assignments, and establishing electronic signature blocks.
  4. Prepare and disseminate on-call and operating-room coverage information within the department, Operating Room, Switchboard Operators, and additional designated areas.
  5. Prepare and assemble time-sensitive document packages, including Patient Advocate Tracking System Replacement (PATS-R) responses, Congressional inquiries, Extra Views, Issue Briefs, travel documents, education requests, and other materials, and submit to the Director's Office in accordance with established procedures. Prepare and route travel and education requests and track them through final approval.
  6. Provide administrative support to the Committee Chair for the Moderate Sedation and Invasive Procedures Committee, Pain Committee, and other assigned groups by attending required meetings, taking notes, and distributing accurate minutes and invitations.
  7. Assist residency and fellowship program directors with onboarding medical students, residents, and fellows, working closely with affiliate program administrators to review and verify rotation schedules.
  8. Perform office automation work utilizing computer software applications (i.e., MS Word, Excel, Outlook, Power BI, Teams, Vista), and provide administrative support to the service line manager, section chiefs, and administration officer. Consistently communicates and treats internal and external customers in a courteous, tactful, prompt, and respectful manner.


Preferred Experience:

Applicants should possess excellent customer service skills when working with both internal and external stakeholders. They should be able to work in a fast-paced environment and deliver high-quality administrative outcomes. Experience working collaboratively within a team to support the service line is essential collection and inputting data, disseminating information, and utilizing computer software systems. A willingness to learn and receive training to understand and support various VHA strategic business operations is required,

Work Schedule: 7:00 am-3:30 pm Monday- Friday. Work Schedule is subject to change based on agency need.

Telework: Ad-Hoc

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant/PD502230

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

PCS Appraised Value Offer (AVO): Not Authorized

Requirements

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Conditions of employment

  • You must be a U.S. Citizen to apply for this job
  • To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
  • Selective Service Registration is required for males born after 12/31/1959
  • Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
  • your performance and conduct;
  • the needs and interests of the agency;
  • whether your continued employment would advance organizational goals of the agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/06/2026.You may qualify based on your experience as described below:
  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to, experience that equipped the applicant with the particular knowledge, skills, and abilities (KSAs) to perform the duties of the position successfully and is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Applicants who have 1 year of appropriate specialized experience, as indicated in the table, are not required by this standard to have general experience, education above the high school level, or any additional specialized experience to meet the minimum qualification requirements.


For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit for that education. For further information, visit:

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified, you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position, including all selective factors, and be proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.



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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

About the Company

V

Veterans Health Administration