Program Supervisor

DUTIES AND RESPONSIBILITIES:

• Supervise direct support professionals (residential living staff (RLS), and/or certified nurse aide (C.N.A.) in their completion of assigned duties and established building routines
• Provide recommendations in recruiting, interviewing and selecting new staff
• Based on analysis of the needs of the individuals within the unit, direct staff in the development, implementation, and evaluation of programs designed to meet these needs
• Prevent incidents, whenever possible, by implementing immediate corrective action when incidents do occur, including but not limited to remedying the current situation, notifying those who need to know, and preventing similar incidents for individual or other individuals, and monitoring to ensure corrective actions are being followed
• Assist in compliance with regulatory standards through physical program review, process review and input, staff training, and follow-up on deficiencies to ensure quality programming
• Maintain a clean and organized building
• Actively carry out building safety routines, including teaching them to the individuals supported
• Take immediate action to correct safety hazards including but not limited to appropriate use of Personal Protective Equipment (PPE), sanitation and hygiene, as applicable
• Make necessary staffing and vehicle arrangements and adjustments to ensure medical appointments occur as scheduled
• Use the electronic health record to record census
• Ensure appropriate maintenance of the assigned vehicle and program areas, adhering to the established building and vehicle maintenance routines and health and safety standards
• Interpret and share program objectives and policies to and with staff, residents, family, and staff
• Serve as liaison between management personnel, direct support professionals, residents, community, and interdisciplinary team, and inform management of all pertinent information included in those interactions
• Reconcile staff concerns by explaining and enforcing Elwyn policies and initiating and presenting appropriate disciplinary actions in accordance with Elwyn policies
• Prioritize responsibilities with evidence of appropriate planning and time management
• Provide written evaluation of staff as pertains to agency policies and building procedures
• Ensure and, provide coverage for supervision of individuals and any related direct care responsibilities when needed
• Fill the established schedule with appropriate staff in accordance with established guidelines in order to maintain proper staff coverage
• Complete timekeeping activities for all assigned staff in accordance with established program protocols
• Provide instruction and assistance to staff as they carry out program plans in all activities of daily living skills, problem-solving skills, decision-making skills, proactive supervision, and active engagement of individuals
• Perform cardiopulmonary resuscitation (CPR), first aid, and crisis intervention as needed in accordance with agency trained protocols
• Participate in Elwyn committees or sub-committees as required
• Review all updated written policies and procedures of the department and communicate changes to assigned staff on an ongoing basis
• Ensure quality standards and organizational and departmental goals and objectives are met in accordance with Elwyn policies and procedures
• Attend and facilitate staff meetings, daily shift huddles, unit meetings, in-services, and continuing education programs as needed
• Maintain an open door policy and encourage feedback
• Consult with and advise administrative personnel of situations requiring follow up or specific attention
• Utilize and monitor a fiscal plan within budgetary parameters
• Collaborate with union leadership to ensure contract compliance
• Perform other duties as assigned

EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS:

• High School diploma or equivalency; post-secondary education in human service field preferred
• Five (5) years' experience working with people with Intellectual/Developmental Disabilities; post-secondary education in human service field may be substituted for equivalent experience
• Supervisory experience preferred
• Demonstrated ability to independently solve problems in a creative, consistent manner
• Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
• Demonstrated good judgment through cost-conscious awareness and independently solving problems and making decisions with little or no need for direct supervision
• Demonstrated knowledge of when to seek/solicit help or guidance from immediate supervisor or appropriate resource person
• Ability to performs duties in an independent manner, with little or no need for direct supervision
• Demonstrated ability to anticipate future needed changes or identify problem areas and take effective action
• Demonstrated ability to work effectively as part of a team
• Demonstrated strong attention to detail
• Demonstrated strong time management and organizational skills
• Must be able to perform and maintain certification of CPR and crisis intervention techniques using agency-trained protocols
• Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
• Demonstrated basic experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
• Experience using/knowledge of Electronic Health Record (EHR) preferred
• Must possess a current, valid driver's license in state of residence, have a minimum of two (2) years of driving experience within the United States, and have an acceptable driving record.