Program Supervisor

Premier Services of Carolina, Inc.

CONCORD, NC

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JOB DETAILS

SKILLS

Administrative Management, Administrative Skills, CPR Certification, Communication Skills, Contract Requirements, Customer Support/Service, Dental Insurance, Diversity, Federal Laws and Regulations, First Aid, Health Insurance, Interpersonal Skills, Medication Administration, Negotiation Skills, People Management, Performance Management, Performance Reviews, Problem Solving Skills, Project/Program Coordination, Project/Program Management, Psychiatry and Mental Health, Quality Management, Quality of Care, Regulatory Compliance, Staff Training, State Laws and Regulations, Team Building, Team Lead/Manager, Team Player, Time Management, Vision Plan

LOCATION

CONCORD, NC

POSTED

30+ days ago

Benefits:

AFLAC
Paid Life
Dental insurance
Health insurance
Vision insurance

JOB SUMMARY
Under the supervision of the Program Coordinator, the Program Supervisor will be responsible for daily
management and operations of the residential counselors at the Psychiatric Residential Treatment Facility. The
Program Supervisor will provide administrative supervision to the residential support staff to ensure all services
are delivered according to local, state, and federal laws and in compliance with contractual requirements. The
Program Supervisor is responsible for ensuring quality of care for all program participants. The Program
Supervisor is responsible for building the team to carry out the program smoothly. The Program Supervisor
communicates with all staff members to ensure that deadlines are met, and roles are understood. The Program
Supervisor supervises all non-clinical staff.
JOB DUTIES AND RESPONSIBILITIES
Essential Functions, include but are not limited to the following:
The Program Supervisor will:
Provide programmatic and quality supervision to all Residential Counselors
Communicate with program staff regularly and concisely to promote the program activities.
Oversee the day-to-day functioning of the program, ensuring staff are completing day to day tasks
Oversee ongoing quality management activities and integrate quality improvement into daily program
operations
Organizes/ Lead staff training sessions
Train, supervise and motivate others to engage in appropriate performance management activities.
Evaluate staff performance and identify areas of training needed.
Collaborate with internal departments and external agencies to facilitate training.
Arrange for in-service training to direct care staff.
Ensure quality services to clients as evidenced by assessment of services and the quality improvement
system.
Scheduling of all Residential Counselors
Directly supervise all Residential Counselors, Lead Residential Counselors, and Lead Staff Supervisor
Serve as a direct care staff member, as needed to ensure staff/ratio coverage
Other duties as assigned.
QUALIFICATIONS
Personal characteristics and skills
Commitment to the mission of Premier Services of Carolina, Inc
Commitment to Quality Improvement
Interpersonal skills and the ability to communicate concisely and positively to all staff members and
community partners

Communication skills to negotiate expectations and carry out protocols
Possess initiative and problem-solving skills
Strong sense of teamwork and team building

Educational and Job Requirements
• Bachelors degree in Human Service field with 2 years full-time, post-bachelor’s degree accumulated
MH/DD/SAS experience with population, OR
• Bachelors degree in field other than Human Services with 4 years full-time, post bachelor’s degree accumulated
MH/DD/SAS experience with population, OR
• Associates Degree in Human Service field with 1 year full-time, post-bachelor’s degree accumulated
MH/DD/SAS experience with population, OR
• Master’s degree in Human Services field and has 1 year of full –time postgraduate degree accumulated
MH/DD/SAS
experience with population.
Qualified Professionals/ Associate Professionals are trained in and provide only the aspects of the practices or
models that do not require licensure and are within the scope of their education, training, and expertise.
TRAINING and COMPETENCY REQUIREMENTS:
1. CPR/First Aid, including Seizure Management
2. Confidentiality/HIPAA
3. Client Rights
4. Medication Administration, if applicable for job specific duties
5. Person-Centered Thinking, including Medical Necessity, Service Orders/ Authorizations, and
Admission/Discharge Criteria
6. Blood Borne Pathogens/Infectious Disease
7. Cultural Diversity/Sensitivity/Competency
8. Workplace Safety
9. Specialized Training (i.e. Service Definitions and Crisis Response)
10. EBPI
11. Other state or LME required trainings specific to the role of a Qualified Professional

Note: Some training requirements/objectives may be satisfied by level of competency according to professional
education, attainment of licensure, and continuing education. These are subject to review and approval by the
state, LME, and/or Premier Service of Carolina, Inc.
Work Environment
This job involves both administrative duties that require willingness to work in an office setting and occasionally
within the community. Work performed outside of the office may involve exposure to cigarette smoke, domestic
animals/pets, household pests, uncomfortable heating/cooling, and other issues related to the domestic location in
which service is delivered.
Note: This job description does not list all your job duties. The position description and job requirements above
have been designed to indicate the general nature and level of work performed by employees within this
classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned to the subject position. To perform this job
successfully, an individual must be able to perform each job satisfactorily. Occasionally your supervisor or
manager might request that you perform other reasonable duties. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions. Review of your performance is based on
your performance of the duties listed in this Job Description at any time. This Job Description is not a contract for

employment. Therefore, either you or Premier Service of Carolina, Inc may terminate the employment relationship
at any time, for any reason, with or without notice, with or without cause.
Employee Signature:
Date:

Program Supervisor

Premier Services of Carolina, Inc.

CONCORD, NC

About the Company

Premier Services of Carolina, Inc.

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