Program Supervisor (8092)

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Terros Health and Lifewell have joined forces to provide extraordinary care by empowered people through exceptional outcomes.

HOPE ~ HEALTH ~ HEALING

Under supervision of Program leadership, the Program Supervisor plans, organizes, and directs the activities of the assigned Terros Health - Community Living Program/Flexcare Program location in providing clinical therapeutic services to an adult population composed of substance-using, SMI, dual-diagnosed and/or referred persons. The Program Supervisor is responsible for the overall performance of the assigned location and employees, to include performance management, training, scheduling/coverage, crisis management, client screenings/assessments and required documentation.

Full-Time Employed: 40 hours/week

M-F 8:30a - 5:30p

Location: 8th St and Indian School, Phoenix, AZ 85014

Additional Language Differential Pay Available

Full Benefits Package, including 401K

Generous PTO/Sick Time (4+ weeks in year 1)

Duties Include:

• Directs program functions; implements standards, policies, and procedures governing the performance of the program
• Revises services according to demonstrated client need and the program's contractual requirements
• Develops and implements site-specific plans that support Terros Health's strategic plan
• Develops program goals and objectives
• Defines and recommends objectives at site and issues specific objectives to direct reports
• Refers to the Program Manager or Director on matters requiring clarification, interpretation, or exception to policy or budget, develops and implements plans for program staffing patterns and facilities
• Coordinates communication and collaborates with other components of the organization and outside agencies involved with the program
• Seeks mutual agreement on problems involving coordination
• Consults with all segments of management responsible for policy or action
• Keeps supervisor and employees informed as to program plans and progress
• Fosters strong community relations and maintains productive working relationships with neighbors, landlords, area professionals, and organizations to coordinate client services
• Collects and maintains quality improvement data and program performance measurements
• Generates and maintains medical, organization, and program records including conducting preliminary and followup audits
• Requests and receives information, and updates information/forms according to established formats and timelines
• Selects and maintains qualified employees in all assigned program positions
• Provides orientation and on-the-job training for direct reports
• Ensures that the duties, responsibilities, authority, accountability, and performance standards of all direct reports are defined and understood
• Identifies training needs, initiates development of direct reports, proactively manages performance and conducts performance reviews as required

Benefits & Wellness:

• Multiple medical plans - including a no premium plan for employees and their families

• Multiple dental plans - including orthodontia

• Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support

• 4 Weeks of paid time off in the first year

• Wellness program

• Pet Insurance

• Group life and disability insurance

• Employee Assistance Program for the Whole Family

• Personal and family mental and physical health access

• Professional growth & development - including scholarships, clinical supervision, and CEUs

• Tuition discounts with GCU and The University of Phoenix

• Working Advantage - Employee perks and discounts

• Gym memberships

• Car rentals

• Flights, hotels, movies and more

• Additional language pay differential

A bachelor's degree in the behavioral health field and a combination of education and full-time relevant experience in a behavioral health setting totaling two years; OR

A non-behavioral health field bachelor's degree and a combination of coursework in a field related to behavioral health and full-time relevant experience in a behavioral health setting totaling four years; OR

A high school diploma/GED and a combination of post-high school education in a field related to behavioral health and full-time relevant experience in a behavioral health setting totaling six years.

One year of supervisory experience, in a behavioral health setting preferred.

Must have a valid Arizona Fingerprint Clearance card (Level 1) or apply for an Arizona Fingerprint Clearance card within 7 working days of employment.

Valid AZ Driver License. Must have valid Arizona driver's license, be 21 years of age with minimum 4 years driving experience, and meet requirements of Terros Health's driving policy

Minimum 1 year recovery from drugs and/or alcohol.

Minimum typing speed of 25 wpm.

Must pass background check, TB test and other pre-employment screening.

• Education/Experience:

• High School Diploma or GED, as well as a combination of post-high school education in a field related to behavioral health and full-time relevant experience in a behavioral health setting totaling six (6) years, OR

• An associate's degree in the behavioral health field and a combination of education and full-time relevant experience in a behavioral health setting totaling four (4) years, OR

• A bachelor's degree in the behavioral health field and a combination of education and full-time relevant experience in a behavioral health setting totaling two (2) year, OR

• A master's degree in the behavioral health field.

• A minimum of 1 year supervisor experience, preferred.

• Customer service skills, excellent oral and written communication skills.

• Ability to utilize critical thinking skills and work independently, with flexibility, and within prescribed deadlines.

• Proficiency with computer-based systems including electronic health records, Microsoft Outlook, and other Microsoft Office products.

• Must have a valid Arizona driver's license, be 21 years of age with a minimum of 4 years driving experience, and meet requirements of Terros Health's driving policy

• Must have a valid Arizona Level One Fingerprint Clearance Card or apply for an Arizona Level One Fingerprint Clearance Card within 7 working days of assuming role.

• Must pass background check, TB test and other pre-employment screening.

• Must pass a typing assessment with a speed of at least 25 wpm.