Best Practices, Business Development, Business Operations, Case Management, Communication Skills, Community and Social Services, Critical Care, Customer Support/Service, Developmental Disabilities, Employee Assistance Plan, Healthcare, Identify Issues, Internet Service Providers, Organizational Skills, Patient Care, Prescription Drugs, Process Improvement, Quality Management, Regulations, Social Work, Staff Training, Standard Operating Procedures (SOP), Training/Teaching
The Program Specialist assists with the overall management of ODP homecare quality operations,
including emphasis on best practice, quality improvement, and process improvement.
Essential Duties and Responsibilities:
- Performs reviews of weekly and quarterly record reviews for Quality Management Programs and Individual Support Plan (ISP)
- Assists in coordinating and reporting results for the ODP program
- Provides customer service to Service Coordinators, Case Managers, Individual Participants and Staff
- Proactively communicates and collaborates with external customers to review services/supports and troubleshoot
- Creates and maintains best practice guides, SOPs, and ODP QM Plan
- Works independently under direction of Business Development Manager and Director of Business Operations
- Identifies areas of improvement within staff training, services rendered and program as a whole
- Works directly with internal and external staff to train and support best practices in conjunction with the ISP and Chapter 6100 regulations
- Identifies, documents and communicates issues specific to a lack of progress towards outcomes established by the ISP/Program that impact the delivery of care
- Elicits new requirements using interviews, document analysis, requirements workshops, business process descriptions, and workflow analysis
- Performs other duties as assigned/necessary
Minimum Requirements:
- Bachelor's Degree in Social Services strongly preferred
- One to three (1-3) years of experience in the Intellectual or Developmental Disability (IDD)
- Computer proficiency, including Microsoft Office, required
Maxim Benefits:
Health and Wellness
Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program
Retirement and Financial Security:
Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits
Lifestyle Benefits:
Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program
- Benefit eligibility is dependent on employment status.
About Maxim Healthcare
Maxim Healthcare has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.
Maxim Healthcare, Inc. ("Maxim") is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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Maxim Healthcare Services Inc
The name Maxim Healthcare Services carries with it a rich tradition of providing superior medical staffing, home healthcare, and wellness services. Established in 1988 to address the nursing shortage, Maxim has since evolved to service nearly every sector of the healthcare industry. Among Maxim’s strongest competencies is the ability to successfully recruit across a broad range of healthcare specialties.
Maxim has earned a reputation for uncompromising dedication to customer service and the overall quality of all healthcare professionals staffed. It is engrained in the Maxim culture to strive for excellence through serving the needs of others. This is evident in Maxim’s ongoing efforts to assess and refine all management, clinical, and support processes.
This is an exciting time for Maxim, as the company has seen tremendous revenue and organizational growth over the past twenty years. We are dedicated to building and maintaining strong, trusting relationships with each teammate, candidate, patient, and client.