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Program Specialist II

Allegis Global Solutions

Jacksonville, FL

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JOB DETAILS
SKILLS
Analysis Skills, Benchmarking, Best Practices, Channel Strategies, Consulting, Corrective Action, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer/Client Research, Data Quality, Direct Sourcing, Documentation, Employee Assistance Plan, Hospital, Legal, Maintain Compliance, Market Trend Analysis, Marketing Strategy, Mentoring, Needs Assessment, People Management, Performance Metrics, Presentation/Verbal Skills, Process Development, Process Improvement, Purchasing/Procurement, Reporting Dashboards, Reporting Skills, Sourcing Strategy, Trend Analysis, VMS Operating System, Vendor/Supplier Evaluation, Vendor/Supplier Selection, Workforce Management
LOCATION
Jacksonville, FL
POSTED
2 days ago
Company Description


Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that’s designed to harness human enterprise, you design a workforce that’s built for impact.


At AGS, we help companies all over the world transform their people into a competitive advantage. It’s not about filling seats. It’s about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.


With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges – from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™.


We also represent over 100 countries and speak dozens of languages. So as you’re building relationships and doing your job, you’ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.


See what it’s like to work at AGS by searching #LifeAtAGS on any social network.

Job Description


The Program Specialist II serves as a strategic partner to client hiring managers and staffing vendors, providing advanced consultative support throughout the contingent labor lifecycle. This role expands on the Program Specialist I responsibilities by proactively identifying process improvements, mentoring junior team members, and driving supplier performance. The Program Specialist II is expected to manage more complex requisitions and provide data-driven insights to enhance client satisfaction and operational efficiency.


Essential Functions:


Strategic Client Engagement



+ Lead requisition intake sessions with hiring managers, offering consultative guidance on market trends, rate benchmarking, and talent availability.


+ Anticipate client needs and proactively recommend sourcing strategies. 


+ Build long-term relationships with key client stakeholders to understand evolving business needs.



Process Optimization and Reporting



+ Analyze requisition and fulfillment data to identify trends and recommend process improvements.


+ Develop and deliver customized reports and dashboards for clients and internal stakeholders.  


+ Ensure compliance with client-specific policies and procedures.



Supplier and Worker Oversight



+ Evaluate supplier performance using KPIs and recommend corrective actions or recognition.


+ Lead quarterly business reviews with suppliers.


+ Oversee complex worker assignment changes and ensure data integrity across systems.



Mentorship and Team Collaboration



+ Provide guidance and support to Program Specialist I team members.


+ Share best practices and contribute to training initiatives.


Qualifications



+ Bachelor’s degree preferred.


+ 3-5 years of experience in contingent workforce programs or staffing industry.


+ Proven ability to manage complex client relationships and requisitions.


+ Advanced Excel and reporting skills; experience with VMS tools and CRM systems.


+ Strong presentation and stakeholder management skills.


Additional Information


Location disclaimer:  This position is open to North America locations outside of California, Colorado, New Jersey, New York, Washington and Maryland.


Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:



+ Medical, dental & vision


+ Hospital plans


+ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available


+ Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)


+ Company paid short and long-term disability


+ Health & Dependent Care Spending Accounts (HSA & DCFSA)


+ Employee Assistance Program


+ Tuition Assistance


+ Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave



At AGS, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.


If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email  Accommodation@allegisglobalsolutions.com for accommodation options.


In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.

About the Company

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Allegis Global Solutions