Program Evaluation, Performance Reviews, Staff Motivation, Community Programs, Staff Development, Program Planning
- Master’s degree in behavioral health field
- Three years of clinical supervisory and/or program management experience or a minimum of four years of direct care experience in mental or behavioral health services,
social work, and/or case management setting - Experience working with specialized populations for emergency assistance, crisis management, care or case coordination, emergency disaster services, houseless, ALICE
population, offenders, and seniors - Effective administrative, clinical, programmatic, and supervisory skills and experience in use of community resources with a multidisciplinary team approach
- Demonstrated professional and proficient leadership abilities, self-initiation, solutionfocused and strengths-based approach, sound management skills and attention to detail
- Proficient verbal and written communication skills, maturity, sound judgment and adherence to unit policies and procedures, and proficiency in developing and adhering to approved budgets
- Must be able to pass a criminal background check
- If working in the vicinity of children, a criminal background check is required, with certification for Protect the Mission (PTM) policies and procedures
- Personal vehicle and valid Hawaii Driver’s License
Apply today to join a team making a meaningful difference in the community.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
- Oversee daily operations of Community Assistance Center programs (emergency assistance, disaster case management, Pathway of Hope)
- Supervise and support staff, interns, and volunteers in day-to-day service delivery
- Monitor client services to ensure quality, consistency, and client-centered care
- Coordinate client intake, assessments, and case planning activities
- Ensure effective care coordination, referrals, and follow-up services
- Support delivery of education, skill-building sessions, and group activities
- Manage caseloads and ensure continuity of care from intake through discharge
- Provide hands-on client support as needed, including direct services and assessments
- Train, onboard, and mentor new team members and volunteers
- Collaborate with the Director on staffing, operations, and program improvements
- Ensure compliance with program standards, contracts, and regulatory requirements
- Lead and support ongoing quality improvement efforts
- Coordinate with other supervisors and partner agencies to maintain service continuity
- Address daily operational challenges and ensure smooth program functioning
Paid Time-Off, Flexible Schedule, Life Insurance, Parental Paid Leave, Military Leave, Employee Events, Retirement / Pension Plans, Paid Sick Days, Parking, Flexible Spending Accounts, Medical, Dental, Vision
Lead a mission-driven team providing critical support services to individuals and families in need. This role offers the opportunity to shape program delivery, mentor staff, and directly impact community outcomes.
The Salvation Army is seeking a dynamic and energetic Program Services Director responsible for day-to-day management and supervision of the Community Assistance Center (CAC) services, including but not limited to emergency assistance, disaster case management, and Pathway of Hope. Duties include ensuring that appropriate client care in the following areas: client/family-centered case planning, care coordination, education, skill-building activities, case management, discharge planning, continuing care touch points as needed, and follow-up. In collaboration with the Director of the Community Assistance Center, provide orientation, onboarding, supervision, and training for new team members, student interns, and volunteers.
Ensure compliance with program standards set by relevant regulatory and contracting agencies while leading efforts in ongoing quality improvement processes. Offer client and family services as needed, including individual and group education sessions and assessments. Coordinate with other agency supervisors to guarantee quality services and maintain continuity of care.
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The Salvation Army-Community Assistance Center
The Salvation Army Hawaii Community Assistance Center (CAC) provides emergency assistance and comprehensive case management services to individuals and families in crisis. The program offers support such as financial assistance, resource referrals, and strengths-based case planning through initiatives like Pathway of Hope. Focused on both immediate relief and long-term stability, the CAC helps clients achieve self-sufficiency through coordinated, client-centered care.