Program Operations Specialist

Family First

Tampa, FL

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JOB DETAILS

SKILLS

Artificial Intelligence (AI), Billing, Campaigns, Communication Skills, Continuous Improvement, Customer Relationship Management (CRM), Detail Oriented, Ecosystems, Establish Priorities, Executive Assistant Skills , Leadership, Marketing, Microsoft Office, Multiplatform/Cross-Platform, Multitasking, Nonprofit, Operational Support, Organizational Skills, Outbound Marketing, Project/Program Coordination, Project/Program Management, Realtime Programming, Record Keeping, Reporting Dashboards, Slack, Team Player, Time Management, Writing Skills

LOCATION

Tampa, FL

POSTED

2 days ago

Position Summary

Family First is seeking a highly organized, proactive program operations specialist to support the chief marketing and program officer (CMPO) and the organization's broader program ecosystem. This is a behind-the-scenes role with front-row impact. The person in this seat keeps the engine running smoothly so the CMPO and program teams can focus on what they do best.

This individual is equally at home participating in a brainstorming session, building a Monday.com dashboard, tracking down a contractor deliverable, or vetting a potential influencer partner. This team member will bring order to complexity, communicate with clarity, and act without waiting to be asked. Trustworthiness and a genuine desire to serve programs are invaluable for this role.

The program operations specialist reports directly to the CMPO.

Key Responsibilities

Communication & Time

Manage the CMPO's calendar with precision and good judgment-assessing priorities, resolving conflicts, and ensuring every meeting has a clear purpose and is well prepared.
Monitor Monday.com and Slack on behalf of the CMPO, flagging emergencies and routing urgent items so nothing time-sensitive falls through the cracks.
Design presentations in Canva on behalf of the CMPO for internal leadership, external partners, and program initiatives.

Project Collaboration

Create clarity and momentum for program projects and meetings by building timelines, agendas, and task lists so the right people always have the right information in advance.
Attend key meetings, review AI notes and tasks for accuracy, convert meeting outcomes into Monday.com tasks, and follow up to ensure accountability.
Build, maintain, and continuously improve Monday.com dashboards that give the CMPO and program teams real-time visibility into priorities, progress, and bottlenecks.

Contractors & Influencers

Vet potential contractors and serve as the primary point of contact for program contractors by managing communication, timelines, billing, and deliverable tracking.
Research potential influencer partners across platforms by evaluating reach, engagement, values alignment, and audience fit; maintain accurate CRM records covering communication history and campaign timelines.
Research exploratory initiatives for the CMPO.

Qualifications & Experience

Education

Bachelor's degree required; communications, marketing, business, or nonprofit management preferred

Experience

3-5 years of experience in operations, project coordination, executive support, or program management
Demonstrated track record of managing multiple projects, vendors, or contractors simultaneously

Skills & Competencies

Proficiency in Monday.com, Slack, Canva, Microsoft Office/Google Workspace, and AI productivity tools
Strong written communication skills-clear, concise, and built to move people to action
Exceptional organizational skills and attention to detail
Comfortable and professional managing up, across, and with external partners
Calm under pressure and adaptable in a fast-moving, growth-oriented environment

Character & Cultural Fit

Genuine alignment with Family First's mission to help people love their families well
A collaborative spirit and genuine satisfaction in helping others succeed

What We Offer

This position offers the opportunity to make a meaningful impact on millions of families while developing expertise across a diverse brand portfolio. You'll work with a collaborative team that values both data-driven decision-making and creative problem-solving. We offer competitive nonprofit compensation, comprehensive benefits, and a supportive work environment that respects work-life balance.

Program Operations Specialist

Family First

Tampa, FL

About the Company

Family First

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