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Program Operations

eTeam Inc.

Elma, NY

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JOB DETAILS
SKILLS
Aerospace and Defense, Analysis Skills, Billing, Business Skills, Communication Skills, Contract Creation, Contract Management, Contract Review, Credit Processing, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, Documentation, Documentation Standards, ERP (Enterprise Resource Planning), Financial Transactions, Information Technology & Information Systems, Logistics, Logistics Processes, Maintain Compliance, Multitasking, Order Management, Order Picking/Packing, Order Processing, Order/Customer Fulfillment, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Process Management, Record Keeping, Reporting Dashboards, SAP, Sales, Small Business, Time Management, Writing Skills
LOCATION
Elma, NY
POSTED
27 days ago

Job Title: Program Operations
Location: Elma, New York (14059)
Duration: 6 months contract
Shift Hours: 1st shift, (8:00 AM 5:00 PM)

Note: This job will be fully onsite for the first 90 days and move to a hybrid schedule afterwards.

Key Responsibilities:

  • Order Processing- Enters and maintains contract and sales order information in ERP systems to ensure timely and compliant fulfillment of program obligations.
  • Financial Transactions- Generate invoices, process credit requests and memos
  • Logistics Coordination- Process packers and resolve shipping issues escalated by Moog shipping
  • Customer Engagement- Communicates with customers and responds to small business requests
  • Documentation & Records- Enters and maintains official program records for audit purposes including the creation of contract briefs to support incurred costs submissions.
  • Compliance & Contracts- Reviews bailment agreements, ensure contract compliance using compliance matrix
  • Cross-Department Collaboration- Coordinates with internal departments to ensure order fulfillment and issue resolution
  • Warranty & Returns- Manages RUR (Return Under Review) and repair warranty processes
  • Reporting & Analysis- Creates and maintain dashboards and weekly reports
  • Contract and Program Knowledge- Applies basic understanding of contracts and program operations to ensure proper documentation and compliance

Core Skills:

  • ERP and order management system proficiency (MBS, CCRF, SAP)
  • Strong written and verbal communication
  • Attention to detail and accuracy in information/data entry and maintenance
  • Solid business acumen, basic contract interpretation, and compliance awareness
  • Ability to manage multiple priorities under tight deadlines
  • Customer service and stakeholder engagement
  • Familiarity with space and defense industry logistics and documentation
  • Analytical thinking and report generation
  • Problem-solving in shipping and fulfillment processes
  • Collaboration across departments and functions

Expectations:

  • The Program Administrator ensures accuracy in contract order entry and invoicing, while maintaining compliance with all documentation standards.
  • Timely responses to inquiries, proactive communication of order status, and resolution of shipping issues within 48 hours are essential.
  • The position requires maintaining up-to-date dashboards and reports, safeguarding confidential information, and supporting audits with thorough documentation.
  • Professionalism in customer interactions, attention to detail, and commitment to continuous process improvement are necessary for success.

About the Company

e

eTeam Inc.

Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Other/Not Classified
FOUNDED
1998
WEBSITE
www.eteaminc.com