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Program Operations

Zobility

Elma, NY

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JOB DETAILS
SKILLS
Accidental Death and Dismemberment (AD&D), Aerospace and Defense, Analysis Skills, Billing, Business Skills, Compensation and Benefits, Contract Creation, Contract Management, Contract Review, Credit Processing, Customer Escalations, Customer Support/Service, Data Entry, Detail Oriented, Documentation, ERP (Enterprise Resource Planning), Financial Transactions, Information Technology & Information Systems, Logistics, Logistics Processes, Maintain Compliance, Multitasking, Order Management, Order Picking/Packing, Order Processing, Order/Customer Fulfillment, Presentation/Verbal Skills, Problem Solving Skills, Process Management, Record Keeping, Reporting Dashboards, SAP, Sales, Small Business, Time Management, Writing Skills
LOCATION
Elma, NY
POSTED
27 days ago

Job Description:

  • The purpose of the Program Administrator position is to facilitate timely and compliant program execution as well as financial remuneration through the successful completion of the following key responsibilities.
Responsibilities:
  • Order Processing- Enters and maintains contract and sales order information in ERP systems to ensure timely and compliant fulfillment of program obligations.
  • Financial Transactions- Generate invoices, process credit requests and memos
  • Logistics Coordination- Process packers and resolve shipping issues escalated by Client shipping
  • Customer Engagement- Communicates with customers and responds to small business requests
  • Documentation & Records- Enters and maintains official program records for audit purposes including the creation of contract briefs to support incurred costs submissions.
  • Compliance & Contracts- Reviews bailment agreements, ensure contract compliance using compliance matrix
  • Cross-Department Collaboration- Coordinates with internal departments to ensure order fulfillment and issue resolution
  • Warranty & Returns- Manages RUR (Return Under Review) and repair warranty processes
  • Reporting & Analysis- Creates and maintain dashboards and weekly reports
  • Contract and Program Knowledge- Applies basic understanding of contracts and program operations to ensure proper documentation and compliance
Requirements:
  • ERP and order management system proficiency (MBS, CCRF, SAP)
  • Strong written and verbal communication
  • Attention to detail and accuracy in information/data entry and maintenance
  • Solid business acumen, basic contract interpretation, and compliance awareness
  • Ability to manage multiple priorities under tight deadlines
  • Customer service and stakeholder engagement
  • Familiarity with space and defense industry logistics and documentation
  • Analytical thinking and report generation
  • Problem-solving in shipping and fulfilment processes
  • Collaboration across departments and functions
Education:
  • Bachelor's Degree

We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit www.zobility.com to learn more.

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.

About the Company

Z

Zobility