Program Manager - Vendor Services

Manager-Program/Contract 1 - Vendor/Services

Location: Rosemead, CA

Onsite Flexibility: Hybrid Onsite Tuesdays and Wednesdays

Contract Details

• Position Type: Contract
• Contract Duration: 18 months
• Pay Rate: $16.00 $41.23 / Hour (USD)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

This role is effectively a vendor governance and service management position focused on MSP/vendor performance oversight, contract governance, service delivery management, risk and compliance management, operational health reporting, and business-to-vendor coordination.

Key Responsibilities

• Develop and implement IT outsourcing policies, standards, and procedures aligned with IT strategy.
• Administer contracts for outsourced services (e.g., help desk, data center operations) in partnership with Procurement and Legal.
• Analyze and report on vendor performance.
• Manage vendor relationships and ensure vendors meet business and contractual requirements.
• Oversee service delivery governance and contract compliance.
• Facilitate resolution of operational and application service issues with vendors.
• Identify risks associated with outsourced services and establish appropriate controls.
• Report operational health and service performance to business and IT leadership.
• Applies deep expertise in IT outsourcing management.
• May manage short- to mid-term projects with responsibility for costs, methods, and outcomes.
• Solves atypical challenges requiring ingenuity, creativity, and resourcefulness.
• Has broad knowledge across related IT disciplines.
• Contributes to new processes, standards, and operational plans.
• Identifies problems and solutions.
• Supports project execution, including objectives, timelines, risks, milestones, deliverables, and budgets.
• Helps drive successful project outcomes.
• Exercises independent judgment and advises on courses of action.
• May negotiate resolutions to issues.
• Can make recommendations on scope and strategy.
• Incorrect decisions can significantly impact major projects and business objectives.

Required Skills

• Program/Project Management skills
• Communication skills
• Problem-solving skills

Preferred Skills

• Basic System Analysis experience with SAP IS-U (Industry Solution for Utilities)

Education Requirements

• High School Diploma or Equivalent (required)
• Bachelor's Degree in Business, Management, Engineering, or related field, or an equivalent combination of education, training, and experience (preferred)

Required Experience

• Minimum 1 3 years of experience

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This client is a leading investor-owned electric utility operating across a 50,000 square-mile service territory in Central, Coastal, and Southern California, serving approximately 15 million people and ranking among the largest electric utilities in the United States. With nearly 140 years in operation, the organization is actively leading California's transformation to a net-zero economy, investing in grid modernization, energy storage, transportation electrification, and distributed energy resources. The organization employs engineers, project managers, data scientists, operations professionals, procurement specialists, and program managers who are building the infrastructure that will define energy generation and distribution for the next half-century, supported by a culture that promotes from within, prioritizes professional development, and maintains an average employee tenure of approximately 20 years.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-09855

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