Program Manager - Supportive Housing

CAREER OPPORTUNITY

Agate Housing and Services is an innovative and collaborative nonprofit organization whose mission is to end homelessness and relieve hunger through action and advocacy. We progress toward this goal by providing emergency services, shelter, and housing programs for individuals and families. We meet people experiencing homelessness where they are and accompany them on their journey to safe, stable housing and a healthier life. We believe that housing is a basic human right.

Agate Housing and Services values are:

Integrity: Consistently doing the right thing even if it isn't the popular thing.  

Equity: Fighting the status quo by actively examining and changing the way things are done to better represent the people who are most impacted by homelessness and hunger.  

Humanity: Understanding how these issues impact us- the community, our staff, and the people we work with- as a collective and developing relationships by establishing trust when we put in work to understand the needs of people experiencing homelessness and hunger.  

Creativity: Responding to the needs of the community with innovative and unique solutions.

Agate Housing and Services is an Equal Opportunity Employer/AAE, offering competitive pay and exceptional benefits including; medical insurance, employer paid dental and life insurance, short term disability, 4 weeks of paid time off in the first year of employment, and a 401k retirement savings with an employer match.

POSITION DESCRIPTION & OVERVIEW

This position supervises seven direct service staff, one of which is a team leader that is the first line of support for the other direct service staff. The Program Manager is responsible forensuring that program is implemented in alignment with best practices and is in compliance with all contractual obligations.

PRIMARY DUTIES AND EXPECTATIONS

• Provide supervision, leadership, and support to the seven staff providing direct services to high acuity individuals experiencing homelessness.
• Provide ongoing supervision and case consultation for staff.
• Ensure that staff meets program expectations.
• Collaborate with fellow program managers to create wholeteam meetings that foster mutual support, professional development, and high-quality service provision on the team.
• Establish and maintain active working relationships with community partners and funders.
• Represent Agate in meetings with other agencies, businesses, government, funders, and community partners.
• Manage the financial resources of the initiatives within the budget.
• Ensure quality file keeping and case documentation by direct service staff.
• Oversee program reporting, ensuring that programs are on track to meet contractual goals.
• Ensure that services offered are compliant with Federal, State, and County guidelines, and contract requirements.
• Respond to changing community needs and incorporate best practices throughout the programs.
• Ensure that required evaluation systems are in place.
• Other duties as assigned.

PHYSICAL REQUIREMENTS FOR THIS POSITION

• Sedentary work - Sitting most of the time with occasional walking and climbing stairs. Exerting up to 10 pounds of force occasionally.

REQUIRED QUALIFICATIONS

Applicants must have a demonstrated ability to provide leadership and supervision in programs designed to end homelessness. Social Work licensure is strongly preferred. A minimum of two years direct service to people experiencing homelessness and a minimum of two years social service leadership experience is required.

• Be able to accompany staff on home visits, including to apartments that may only be accessible through climbing stairs.
• Have experience with Microsoft Office products.
• Have valid Driver's License, pass background check.
• Have access to a safe and reliable vehicle.

In addition, successful applicants will embrace the following perspective, skills and abilities:

• Commitment to Agate Housing and Services' values and mission of ending homelessness and relieving hunger through action and advocacy.
• Commitment to working towards an anti-racist culture both within Agate Housing and Services and the broader community.
• Hold the belief that every household can achieve housing stability.
• Commitment to harm reduction and housing first philosophies.
• Ability to work respectfully with clients, coworkers, and key stakeholders who are diverse with respect to race, ethnicity, gender identity, sexual orientation, socio-economic status, and religion.
• Ability to establish rapport quickly with people experiencing a crisis through use of trauma informed care, client centered care, and strengths-based approaches.
• Ability to meet expectations regarding paperwork and documentation through organizational skills, a strong attention to detail, and the ability to work efficiently and accurately, competency and comfort using technology and computers.

Experience that gives applicants the required skills, abilities, and perspectives listed above are commonly gained through one or more of the following:

• Personal experience with homelessness;

• Experience working, interning, or volunteering with people experiencing homelessness;

• An Associates, Bachelor's, or Master's degree in a relevant field such as Social Work (with accompanying licensure), Human Services, or Family Studies.

We encourage applicants with lived experience to apply. However, if you have received services from Agate Housing and Services within the last two years this will make you ineligible for employment.

This position requires use of your own personal vehicle for Agency business and will be required to maintain liability insurance coverage of at least $100,000 per person and $300,000 per occurrence. In addition to criminal background studies, applicants must have a valid Driver's License and pass a driving record background check.

PREFERRED QUALIFICATIONS

• Three or more years' experience supervising staff working with people experiencing homelessness.

• Licensed social worker (LSW, LGSW, or LISW).

• Knowledge of and experience working within the homelessness response system in Hennepin County.
• Fluency in languages used by our clients (Spanish, Amharic, Oromo, Somali, ASL).

HOW TO SUBMIT YOUR EMPLOYMENT APPLICATION

Visit agatemn.isolvedhire.com and select the opening for which you wish to apply. Submit your information under "Apply Now" and you will be directed to the full application, where you can upload your resume and cover letter. If you have previously created an account to apply for a position at Agate Housing and Services, login to your account before attempting to apply for another position.

Applications will be accepted until position is filled. Qualified applicants will be selected for interviews as applications are received.  No phone calls please.

Agate Housing and Services is proud to be an equal opportunity workplace and strives to promote an environment that is diverse and inclusive where all individuals are treated with dignity and respect. Employees actively participate in various committees that give voice to staff to create active participation and involvement in shaping the future of our agency.

Agate Housing and Services is an equal opportunity employer and encourages applications from people of color, indigenous people, persons with disabilities, and LGBTQ+ individuals.