Highlights
We are seeking an experienced Operations Manager to lead continuous improvement initiatives, data management, and operational excellence within our SSL (Space Simulation Lab) operations. This role combines hands-on process improvement, data analytics, visual management, and operational leadership to drive performance and efficiency across the facility.
Numbers & Facts
| Location | Redmond, WA |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
Description
We are seeking an experienced Operations Manager to lead continuous improvement initiatives, data management, and operational excellence within our SSL (Space Simulation Lab) operations. This role combines hands-on process improvement, data analytics, visual management, and operational leadership to drive performance and efficiency across the facility.
Key job responsibilities
Continuous Improvement & Kaizen Leadership
Lead and facilitate kaizen events focused on workflow optimization and waste elimination
Implement and sustain 5S methodology across the operational area
Identify opportunities for process improvements through gemba walks and direct observation
Drive standardized work practices and document best practices
Coach associates and leadership on continuous improvement principles and tools
Data Analysis & Performance Management
Analyze chamber performance metrics using SQL queries and data visualization tools
Extract, transform, and analyze operational data to identify trends and improvement opportunities
Create dashboards and reports to track key performance indicators
Provide data-driven recommendations to leadership for operational decisions
Monitor and report on the effectiveness of improvement initiatives
Visual Management
Design and implement visual management systems in collaboration with supervisors and managers
Develop and maintain performance boards, metric displays, and standard work documentation
Ensure visual controls are current, accurate, and actionable
Train team members on interpreting and utilizing visual management tools
Continuously improve visual communication methods across the operation
Operational Leadership & Supervision
Serve as backup supervisor during absences, breaks, or high-volume periods
Support day-to-day operational execution and problem-solving
Provide leadership and direction to associates when filling supervisory role
Ensure safety, quality, and productivity standards are maintained
Escalate issues and coordinate resources as needed
Planning & Coordination
Review unit logs to identify patterns, issues, and improvement opportunities
Assist in creating and updating Weekly Reports (WR) for leadership review
Support capacity planning and resource allocation activities
Coordinate with cross-functional teams on improvement projects
Track and document action items from operational reviews
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
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