Program Manager Skagit MCOT

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, other duties may be assigned

• Provides clinical and administrative supervision to staff, including hiring, training, and evaluating.
• Collaborates with the Associate Director to ensure coordination of all crisis response services within appropriate geographic areas.
• Conducts trainings on crisis response and emergency services both within and outside the agency.
• Schedules staff coverage and ensures 24 hour service availability.
• Communicates staff coverage to other appropriate service delivery systems.
• Ensures provision of services is in accordance with requirements of the organization, and all regulatory bodies and payers.
• Develops an individual staff training plan for new hires and conducts an individual staff evaluation at least annually.
• Maintains all applicable building, health, fire and safety standards within clinic(s).
• Ensures compliance with all agency policies and procedures.
• Oversees business management functions of the program, including billing and data management within time, quality, and compliance mandates.
• Participates in development and management of budget.
• Monitors budget, policies and procedures while maintaining quality and productivity.
• Ensures performance and clinical standards are met by clinical staff.
• Ensures implementation and improvement based on feedback related to client satisfaction and outcome data and other quality improvement indicators.
• Ensures that all clinical documentation follows agency guidelines.
• Provides necessary coverage, crisis intervention and consultation to staff as well as other clinics on an as needed basis.
• At the request of the Director, participates in both internal and external meetings, committees, and work groups.
• Represents the agency in public and serves as backup to the Director at community meetings, committees, and presentations.
• Ensures coordination of services with health plans, public sector systems, hospitals, community organizations, family members, courts, law enforcement, and other related entities as needed.
• Develops expertise in Evidence-Based practices, serious behavioral health disorders, and local community resources, and shares this expertise with staff.
• Participates in regularly scheduled supervision and team meetings.
• Remains compliant with required trainings and certifications.
• Behaves in an ethical and professional manner consistent with agency policy, state law, and licensing entities if applicable.
• Understands and practices safekeeping of client protected health information per Compass Health's HIPAA and other agency policies and procedures.
• Demonstrates respect for diversity and a commitment to developing multicultural competency and sensitivity.
• Demonstrates commitment to Compass Health's Strategic Intention, core Values and Core Competencies.

• Works on-call after hours and weekends as needed as part of the Manager on-call rotation schedule.

• MA/MS/MSW Degree in a Behavioral Science related field.
• Current Washington State Licensure or equivalent in Social Work, Marriage & Family Therapy, or Mental Health Counseling preferred.
• Qualifies as a Mental Health Professional (MHP) as defined by WAC.
• Dually certified in Chemical Dependency Treatment preferred.
• 4 years of direct clinical service experience in mental health setting.
• Experience with case management, individual treatment, and significant crisis assessment and intervention.
• Previous supervisory/management experience in a mental health setting preferred.
• Demonstrated knowledge and experience with Evidence-Based Practices, or interest and ability to learn.
• Washington State Approved Supervisor Training must be completed prior to providing clinical supervision.
• Individuals who do not already hold a license or associate license through the Washington State Department of Health must submit Agency Affiliated Counselor application upon hire and be approved by the DOH.
• Valid Washington State Driver's License including vehicle and appropriate insurance.

• Extensive administrative and supervisory skills and an ability to clinically manage this population required.

• Ability to plan, organize, direct, manage, and coordinate the operations of the program.

• Ability to work effectively with individuals with complex needs and multi-system involvement.

• Ability to maintain a positive, solution-focused demeanor when responding to conflicts or problems.
• Demonstrated organizational skills and the ability to multitask within a fast-paced environment.
• Excellent communication skills, written and verbal.
• General computer proficiency, including the ability to utilize electronic medical record systems.
• Ability to pass pre-employment criminal background check, which may or may not include an additional search by DSHS.

Licenses & Certifications

Lic Marriage Family Ther
Lic Mental Health Counslr
Lic Ind Clin Social Workr
Agency Aff Coun-Licensed
Agency Aff Coun-Registerd