Program Manager

Position Summary

The Program Manager is responsible for leading cross-functional teams to successfully deliver customer programs across the full product lifecycle, including design, development, New Product Introduction (NPI), mass production, sustaining, and end-of-life (EOL). This role serves as the primary customer interface and is accountable for program execution, schedule adherence, cost management, and overall customer satisfaction in a fast-paced manufacturing environment.

Key Responsibilities

• Serve as the primary customer interface throughout the design, development, manufacturing, and service phases of NPI programs, ensuring alignment with customer expectations and contractual commitments.
• Establish, manage, and ensure compliance with customer agreements, including scope, deliverables, timelines, and service levels.
• Lead and coordinate cross-functional teams (Engineering, Operations, Supply Chain, Quality, Finance) to ensure on-time, high-quality program delivery.
• Formulate, organize, and manage interdependent projects across multiple functions and sites.
• Develop, maintain, and communicate detailed program schedules, milestones, and deliverables; track progress and drive accountability to timelines.
• Estimate and track overall program timing, resources, and dependencies.
• Prepare and support RFQ (Request for Quotation) responses, including timeline, cost inputs, and feasibility assessments.
• Develop competitive and profitable cost models in collaboration with cross-functional stakeholders.
• Monitor key performance indicators (KPIs) such as delivery, cost, quality, and yield to assess program health and drive corrective actions.
• Identify risks and implement mitigation plans related to schedule, cost, supply chain, and production.
• Lead regular cross-functional program reviews and project status meetings to ensure alignment, transparency, and issue resolution.
• Work with customers and internal teams to resolve conflicts, escalations, and product-related issues.
• Secure required capacity, materials, and resources to support customer demand and volume requirements.
• Ensure global supply chain readiness and lead resolution of internal site or external supplier disruptions.
• Oversee Engineering Change Orders (ECOs) and manage change control processes to ensure proper implementation and communication.
• Apply structured change, risk, and resource management methodologies throughout the program lifecycle.
• Develop and control program budgets, timelines, and resource allocation.
• Lead, mentor, and evaluate project managers and supporting team members, as applicable.
• Drive continuous improvement initiatives to enhance operational efficiency, cost performance, and product quality.
• Perform other duties as assigned.

Qualifications

• Bachelor's or Master's degree in Engineering, Supply Chain, Business, or related field (Master's preferred).
• 2-3 years of program/project management experience in electronics manufacturing, EMS, or related industry.
• Strong knowledge of NPI processes, product lifecycle management, and manufacturing operations.
• Experience working with global customers and cross-functional teams.
• Proven ability to manage complex programs, multiple priorities, and tight deadlines.

Preferred Skills

• Familiarity with RFQ processes, cost modeling, and contract management.
• Strong understanding of supply chain, capacity planning, and production ramp.
• Excellent communication, stakeholder management, and problem-solving skills.
• PMP or equivalent certification is a plus.
• Bilingual in Mandarin and English is highly preferred.

This position is based in San Jose, California, a vibrant city known for its innovation and proximity to Silicon Valley. San Jose offers a dynamic environment with diverse cultural attractions and a thriving tech industry.