Program Manager

Position Overview

The Program Manager leads The Worker's Workforce Development and Workforce Housing programs, ensuring they operate efficiently, effectively, and in alignment with the organization's mission. This role oversees program performance, staff development, and community partnerships while fostering a culture of accountability, empowerment, and continuous improvement. The Program Manager acts as a key point of contact for stakeholders, supports strategic initiatives, and ensures programs deliver measurable outcomes that advance client success.

Functions of Position

The Program Manager's work duties will include, but are not limited to:

Program Implementation and Compliance

• Implement program priorities, goals, and objectives in alignment with The Worker's mission.
• Develops and maintains standard operating procedures and ensures compliance with program requirements.
• Monitor program performance to ensure outcomes are achieved or exceeded.
• Oversee training and adherence to data collection and reporting standards.
• Support team with grant reporting to ensure accuracy and timely submission.

Staff Supervision and Development

• Provide ongoing supervision, coaching, and support to frontline staff through regular meetings, goal setting, and performance reviews.
• Guide Workforce and Housing Experts in achieving monthly and annual program goals.
• Approve new program hires and oversee onboarding and training to ensure consistency with The Worker's culture and expectations.
• Foster a culture of accountability, empowerment, and innovation by encouraging staff ownership and problem solving.
• Mentor team members to build leadership skills and strengthen decision making.
• Provide consistent feedback, recognition, and professional development opportunities to support staff growth and retention.

Partnerships and Community Engagement

• Alongside Chief Programs Officer (CPO), serves as the primary point of contact for landlords, property managers, and employer partners, addressing concerns and strengthening relationships.
• Support the CPO in cultivating and maintaining employer partnerships to expand job placement opportunities and achieve Preferred Business Partner (PBP) goals.
• Represent The Worker at partner meetings, community events, and other external engagements.

Data, Evaluation, and Process Improvement

• Analyze program data to identify trends, inform decision-making, and address client and organizational needs.
• Manage Salesforce and other systems to improve efficiency and reporting accuracy.
• Conduct monthly file audits and ensure compliance with quality standards.
• Continuously review and refine processes, policies, and procedures to improve productivity and client experience.
• Oversee program resource management, including procurement and distribution, to ensure responsible operations.

Required Skills, Attributes, and Knowledge:

• Proven supervisory experience managing frontline staff or case managers.
• Strong understanding of workforce development, housing instability, and barriers faced by vulnerable populations.
• Proficiency with Salesforce, HMIS, and data-driven program management.
• Excellent communication, leadership, and problem-solving skills.
• Travel between The Worker sites is required for meetings, trainings, or coverage purposes.
• Evening or weekend hours are required on an as-needed basis for purposes of participation in fundraising events or other business-related activities.
• Must be able to obtain and maintain a Level One Fingerprint Clearance Card prior to hire.

Education and Experience:

• Bachelor's degree in Social Work, Human Services, Non-Profit Management, or related field preferred but not required.
• 3 – 5 years of program management experience in workforce development, housing services, or human services.