Program Manager - Military/First Responders Program

Hope for Heroes Military Program is a specialized mental health and substance abuse treatment program for Military service members (active-duty, Reserve, National Guard), Veterans, Military family members, First Responders and Medical Professionals. We provide evidence-based treatment of depression, mood disorder, PTSD (focusing on areas of combat trauma, military sexual trauma and childhood trauma). We tailor individualized treatment in the areas of addiction, dual-diagnosis, depression, anxiety and other behavioral health needs.

The Program Manager is responsible for daily operations, development, and administration of the Hope for Heroes program. Aligns community-focused initiatives with the organization's strategic mission. Seamlessly integrates first responder systems into the behavioral health care continuum.

KEY RESPONSIBILITIES:

• Enforces daily schedules and adjusts program operations as needed.
• Manages logistics for family visitations and offsite activities like Equine Therapy and Yoga.
• Coordinates patient transportation with intake and outpatient departments.
• Creates and implements operational policies, procedures, and quality improvement plans.
• Drives business development through EAP partnerships, liaison work, and military base visits.
• Leads program development to enhance service delivery and outpatient coordination.
• Oversees personnel management, including hiring, orientation, training, and employee relations.
• Manages direct reports' performance and professional development.
• Facilitates non-clinical groups focused on community building, goal setting, and next steps.
• Manages long-term referrals requiring multi-day engagement prior to official admission.
• Collaborates with multidisciplinary teams (therapists, nursing, UR) to plan and execute discharges.
• Partners with department leaders to ensure continuous, seamless patient care.
• Participates in treatment team meetings to support clinical operations.
• Serves as the program’s fiscal manager.

Requirements

Education/Licensure

• Master’s degree in social work (MSW), Healthcare Administration (MHA), Mental Health Counseling, Psychology, Public Health, or Business Administration required.
• Current State of Nevada clinical licensure (LCSW, LMFT, LPC) preferred.
• Current CPR.

Knowledge and Experience:

• Minimum three (3) years of healthcare management, supervisory, or program administration experience required.
• Proven experience working within behavioral health systems, substance abuse treatment, or psychiatric inpatient/outpatient care.
• Familiarity with military bases, Veteran Affairs (VA), Employee Assistance Programs (EAP), and the unique culture/needs of first responders required.
• Experience in managing staff, development and supervision.
• Maintains current knowledge of social, medical and psychiatric services available within the community.

Benefits

A full benefits package is available the first of the month following 30 days of employment!

Desert Parkway offers competitive benefits to include:

• Medical insurance
• Dental insurance
• Vision insurance
• 401K Retirement Plan
• Healthcare spending account
• Dependent care spending account
• PTO Plan with holiday premium pay
• Discounted cafeteria meal plan
• Life insurance (including plans for spouse and children)
• Short- and long-term disability (with additional buy-in opportunities)
• Pet Insurance
• Identity Theft Insurance