Program Manager, Interim Housing

Title: Program ManagerDepartment: Interim HousingLocation: Samoshel- 505 Olympic Blvd., Santa Monica, CA 90401Reports to: DirectorDirect Reports: Case Managers and Line StaffSchedule: Sunday-Thursday 4:30pm-12:30pmStatus: Full-time, Exempt, ManagementBenefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan.

SUMMARYThe Program Manager, SAMOSHEL will be responsible for administrative oversight, and supervision of case management and line staff for this Interim Housing Program for The People Concern. They will also provide strong day-to-day administrative and supervisory oversight and ensure successful performance-based outcomes. This position is responsible for maintaining the highest quality services and efficiency of programming, while fostering teamwork and integration among staff working in this program. Selected candidate will work Sunday-Thursday 4:30pm-12:30pm with the ability to flex their schedule to accommodate oversite of staff working swing and overnight weekdays and all weekend shifts.

Essential Duties & Responsibilities

Develop effective relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and trauma-informed care principlesWork as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness and substance addictionProvide guidance to staff, ensuring that they are able to implement appropriate interventions to reduce barriersPromote opportunities to support critical thinking among team membersProvide crisis intervention and triage servicesWork with the Director to ensure that the physical site is well-maintained and safeEnsuring all required Postings are within the facilitiesProvide training and welcome to all new staff during on-boardingConducting facility walk-through to identify health and safety concerns.Provide oversight of the daily operations of the shelter, including scheduling of staff and making sure that all shifts are appropriately coveredWork with the management team to provide on call coverage for emergenciesDevelop expert knowledge of the documentation required by the agency and the fundersEnsure compliance with documentation standards, including electronic databases and paper charts, and ensure timely documentation submissions by conducting weekly audits of client charts and HMIS Data.Work with housing department and city partners to ensure most vulnerable are being matched to best fit housing options

Manage intake process and ensure that all open beds remain filled with appropriate referral in timely mannerAssist with preparing data for reports to funders, and track other data as directedEnsure adherence to agency policies and proceduresFacilitate weekly case conferencing to create a supportive environment and ensure the reduction of barriers that prevent an individual from developing an appropriate housing planComplete performance evaluations on all direct reportsCommunicate effectively and in a timely manner, with management, peers, collaborators, and fundersCoordinate and collaborate with other agency programs to provide greater support and assistance to clients in this programMaintain client confidentiality at all times, while following agency, state, and HIPAA lawsIncorporate life skills programming and other milieu and enrichment services into the program designDevelop and improve programming, identify and implement new systems when appropriate, manage budgets and participate in hiring of all staffTrain staff on programmatic expectations, including documentation, boundaries, and strength-based approaches to interventionsAnd all other duties assigned.

QUALIFICATIONS

Bachelor's Degree in Social Work, Psychology or related field, Masters' degree in mental health field (Social Work, MFT, or Psychology) a plusMinimum two years of experience in a nonprofit setting at an agency that provides services to individuals who have a history of homelessness, mental illness, or are dually diagnosedAt least two years of leadership/management experience preferred in an Interim Housing site preferredMinimum of two years' experience providing Case Management services to homeless population requiredSkilled in non-violent crisis interventionDemonstrated knowledge of issues faced by the population servedDetail-oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, teambuilding and computer skillsDemonstrated ability to handle multiple tasks simultaneously and to work independently and creativelyDetail-oriented with excellent time management, organizational, written, verbal, interpersonal, team building, and computer skillsCurrent, valid California Driver's License with an acceptable driving recordAbility to provide some evening and weekend hours to ensure continuity of careOn-call 24/7 a requirementProficient in Microsoft Word, Outlook, Excel, and database applicationsAble to obtain and maintain CPR/1st Aid certification

WORK ENVIRONMENT

Field (may need to travel) and indoor office environmentOn occasion, walk or drive to different local sitesRegularly required to sit, stand, bend and occasionally lift or carry up to 20 poundsWill necessitate working in busy and at times loud environmentsWill be exposed to elements like cold, heat, dust, noise and odorMay need to bend, stoop, twist, and sit throughout the dayAble to thrive in a work environment emphasizing teamwork and collaborationRespond in a timely manner in all aspects of communicationWork with minimal supervisionPerform other duties as assigned

RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES

Maintain a safe work environment and confidentiality at all timesBe proactive, creative, and flexible in determining, evaluating, researching, and resolving issuesOrganize and prioritize multiple activities to meet all external and internal deadlinesMaintain a professional demeanor that reflects positively on the agencyDemonstrate respect and courtesy toward others

ACKNOWLEDGEMENT

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The People Concern- OPCC and Lamp Community United -- have many service locations in downtown LA and Santa Monica, and we offer a competitive salary and excellent benefits.

The People Concern is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applicants/Resumes are encouraged from women, persons of different ethnic backgrounds, disabled, and persons over the age of 55.