Program Manager, Insurance Operations

This role serves as the primary liaison across internal teams and external partners (e.g., program administrators and dealers) and is accountable for vendor performance management, as well as field sales support and training related to the reinsurance program. • Serve as SME and key liaison across internal and external stakeholders, delivering training, supporting field sales, resolving issues, and ensuring effective communication and risk management.

Description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We're a company driven by growth, innovation, and people. At HCA, you'll find opportunities to build new skills, expand your career, and make a real impact-while working in a diverse, inclusive, and values-driven environment. We're proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you're looking for a fast-paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.

WHAT YOU WILL DO

The Reinsurance Program Manager will oversee the third-party vendor responsible for the day-to-day administration of the reinsurance program and ensure program setup, reporting, settlement, and compliance. This role serves as the primary liaison across internal teams and external partners (e.g., program administrators and dealers) and is accountable for vendor performance management, as well as field sales support and training related to the reinsurance program. This role also supports growth through pricing and program-structure recommendations and by developing sales pro forma forecasts that illustrate potential dealer earnings opportunities.

HOW YOU WILL MAKE AN IMPACT

1. Vendor Management:

• Manage third-party vendor performance by setting expectations, monitoring service levels, conducting regular touchpoints, and ensuring program setup, maintenance, onboarding, and compliance.

• Oversee settlement and financial reconciliation processes, including payment/statement review, variance analysis, issue resolution, and maintenance of settlement rate reporting and data validation.

• Ensure compliance with contracts, internal policies, and regulations; support MSA renewals/negotiations and perform issue analysis to improve vendor delivery.

2. Reinsurance Program Management:

• Lead pricing and program structure recommendations, create dealer sales pro formas, and support enrollment processes (e.g., Terms & Conditions, CFC setup, contract review/approval).

• Serve as SME and key liaison across internal and external stakeholders, delivering training, supporting field sales, resolving issues, and ensuring effective communication and risk management.

• Ensure strong controls and reporting integrity by validating data, supporting audits (e.g., SOX/KSOX), managing documentation, producing standard/ad hoc reporting, and approving contracts, surplus releases, and claw backs.

3. Program Performance:

• Monitor KPIs (premium, losses, commissions, profit share) and provide variance analysis and insights to stakeholders.

• Drive continuous improvement by identifying process gaps, strengthening controls, and partnering on automation, standardization, and testing (UAT) for program changes.

Qualifications

WHAT YOU WILL BRING TO THE ROLE

• Minimum 5-7 years of experience in insurance or reinsurance operations, reinsurance accounting/finance, insurance accounting, or related program management roles

• Bachelor's degree in finance, business or related discipline.

• Working knowledge of reinsurance concepts and program structures (e.g., treaty/facultative concepts, ceded premium and loss flows, commissions, profit share, settlements).

• Strong analytical and reconciliation skills; ability to interpret results, identify drivers, and resolve variances across premium, claims, and cash activity.

• Experience managing third-party vendors; (performance management, service levels, issue resolution, and governance).

• Knowledge of internal controls and audit support expectations (e.g., SOX/KSOX), including documentation and evidence retention.

• Automotive or financial services industries preferred.

WE TAKE CARE OF OUR PEOPLE

At HCA, we know our success starts with our people. We offer a comprehensive rewards package designed to support your health, financial wellbeing, and life outside of work - so you can bring your best every day.

Benefits Highlights

• Hybrid flexibility - 4 days in office, 1 day remote
• Vehicle perks - monthly vehicle allowance plus purchase and lease discounts