Program Manager - Homeowner Success Program

Program Manager

About Arrive

Arrive (formerly Portland Housing Center) is a nonprofit organization founded in 1991 with support from the City of Portland, local banks, and a concerned community. We were founded to ensure all Portland residents have equal access to information and resources to achieve homeownership. Today, we serve the entire state of Oregon. We specialize in providing first time homebuyers with education, counseling, financial resources, and other homebuying support. We are in search of a full-time Program Manager to join our dynamic team.

Mission

Arrive builds stronger, more stable, and rooted communities through quality education, counseling, and financial services because everyone deserves access to homeownership.

Position Summary: The Program Manager is responsible for the ongoing development and overall implementation of the post-purchase Homeowner Success Program at Arrive. The Homeowner Success Program will promote homeownership retention for low- and moderate-income homeowners and communities who have faced historic barriers to homeownership throughout the Portland Metro Area. Major responsibilities include program development and implementation, participant screening and tracking, client management compliance, and program evaluation and reporting.

Reports to: Homeownership Program Director

Program Planning and Delivery

• Lead in the development and execution of program work plan and goals, ensure alignment with broader agency goals, and consistently meet program enrollment and graduation targets.
• Cultivate and maintain collaborative partnerships with external organizations and community partners to provide relevant workshops and resources to program participants.
• Serve as primary liaison with program funders, community partners, and service providers.
• Work in partnership with other departments to ensure efficient service delivery, positive customer relations, and financial accountability in the Homeowner Success Program.
• Prepare and submit recurring reports to agency management and funders as required.
• Implement ongoing evaluation of the Homeowner Success Program, including analysis of performance and trends, and develop measurable efficiencies in the program.
• Supervise and manage a small team.

Compliance

• Ensure compliance with relevant funding guidelines, rules, and standard operating procedures.
• Screen applicants for program eligibility per program and funder guidelines.
• Track participants progress and maintain records in alignment with funder requirements.
• Must maintain appropriate certifications needed to comply fully with state and federal program requirements.

Qualifications:

• Bachelor's degree and at least 3 years' experience in a relevant field
• Bilingual skills (Spanish/English) preferred
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Proficient computer knowledge and experience
• Proficiency in Microsoft Word, Excel, and other spreadsheet programs, and data entry
• Demonstrated analytical skills
• Experience working with the homebuying process
• Experience in developing and managing operational systems
• Excellent written communication skills and experience in contract reporting
• Ability to analyze income and other factors to determine applicant eligibility
• Exceptional organizational skills and attention to detail
• Demonstrated self-starter, who also works effectively with a team
• Passion for and experience working with diverse populations
• Ability to present to diverse audiences, specifically racially, ethnically, and socioeconomically diverse communities
• Experience with local, state and federal housing programs that require a high degree of compliance and reporting
• Must be able to pass the HUD certified housing counselor examination within three months of hire date.
• Must be able to work with minimal supervision.

Working Conditions:

The position is a full-time, grant funded position. Arrive provides a typical office environment. This is a full-time position located in Portland, OR. Arrive operates on a hybrid work model (currently at least two 8-hour days per week in the office), which is subject to change. Ability to work occasional evenings and weekends and travel to other training locations is periodically required.

Benefits

The salary range for this full-time position is $60,000 - $67,000, commensurate with experience and skills. Arrive offers excellent benefits, including Paid Time Off (PTO), flex time, medical, dental, vision & prescription insurance, FSA plan, 401k with employer contribution, life, AD&D insurance, & long-term disability.

Arrive is an Equal Opportunity Employer; employment decisions are made without regard to race, color, creed, sex, national origin, religion, age, handicap, disability, sexual orientation, family relationship, marital status, political affiliation or any other reason prohibited by law.

How to apply

Submit Cover Letter & Resume by email to hr@arrivehomeownership.org. This position is open until filled. Cover Letters are required; incomplete submissions will not be considered.