Program Manager, Global Network Delivery, GND Sourcing

Amazon

Seattle, WA

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JOB DETAILS

SKILLS

Amazon Web Services (AWS), Change Management, Cloud Computing, Continuous Improvement, Cross-Functional, Customer Acquisition, Customer Experience, Customer/Client Research, Data Management, Data Visualization, Leadership, Mentoring, Metrics, Microsoft Excel, Network Administration/Management, Operational Improvement, Performance Metrics, Pivot Tables, Process Development, Process Improvement, Project Tracking, Project/Program Management, SQL (Structured Query Language), Scalable System Development, Standard Operating Procedures (SOP), Standards Development, Startup, Strategic Planning, Supply Chain, Team Lead/Manager, Time Management, Vlookups

LOCATION

Seattle, WA

POSTED

30+ days ago

Description Play a key role in operational improvement within Amazon Web Services, where we have a history and tradition of innovative technologies and services. As part of the Global Network Delivery team, you will have the opportunity to join a team that partners across the global AWS Infrastructure organization to shape the future of the AWS profile and tempo to which we deliver. The Global Network Delivery Sourcing team is seeking a highly-skilled & driven Program Manager who will help drive the team toward our mission of building durable and reliable data-informed processes within AWS Infrastructure. The ideal candidate has experience managing global Infrastructure projects/programs; developing, monitoring, and reporting project/program health metrics; depth of knowledge in supply chain; experience with external suppliers; and driving improvement. As a Program Manager within this team focused on fiber cable sourcing, you will be responsible for organizing and managing continuous improvement and process initiatives and play a significant role in developing, driving and managing scalable, data-driven processes. Key job responsibilities - The primary responsibilities from the Program Manager include, but are not limited to, the following: - Lead planning, execution, and delivery tasks of multiple project/programs simultaneously. - Determine process health metrics and key performance indicators and develop data visualization reports illustrating process health. - Identify process improvement opportunities and gather user requirements with key customers. - Develop and implement scalable, data-driven process improvement/automated solutions. - Develop standard operating procedures, change/communication plans, and project/program-level status updates. - Drive adoption with internal customers through effective change management. - Anticipate potential issues and risks, and escalate appropriately and in a timely manner. - Remain flexible to changing priorities and open to new ideas. - Keep the customer experience as the primary focus. A day in the life As a program manager, you work closely with key stakeholders across various partner organizations, external manufacturers, and your team to develop and implement strategic initiatives and solutions. You will participate in the design, implementation, and deployment of successful large-scale programs and initiatives. You will define metrics and create success criteria allowing data to drive key business decisions and process improvements. You will participate in the definition of secure, scalable, and reliable solutions. You define mechanisms that help your team deliver results for customers and raise the operational bar. About the team Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications - 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams Preferred Qualifications - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - 3+ years of supply chain experience - 3+ years of working with external suppliers experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually

About the Company

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1994

WEBSITE

http://Amazon.com/militaryroles

Program Manager, Global Network Delivery, GND Sourcing

Amazon

Seattle, WA

About the Company

Amazon

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