Program Manager, Custom Program

Position: Program Manager, Custom Programs

Reports to: Associate Director, Custom Programs

Department: Custom Programs

Location: US Remote- Alabama, Arkansas, Iowa, Illinois, Indiana, Kansas, Louisiana, Michigan, Minnesota, Missouri, Mississippi, Ohio, Oklahoma, Tennessee, Texas, and Wisconsin

Who we are:

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.

Why work with us:

• You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives; our alumni change the world. Be part of the change!

• You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:

• Paid time off and Parental leave

• Gym Reimbursement Program

• Employee Assistance Program

• Short-term & Long-term Disability

• 6 floating Fridays (based on our eligibility rules)

• CIEE Study Abroad and TEFL Program discounts

• 403(b) Retirement Plan with employer contribution

• Insurance Coverage (life, travel, medical, dental, and vision)

• Flexible Spending Accounts/Health Savings Account (medical and dependent)

• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)

• You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in over 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year.  Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams, and are dedicated to advancing our over 80-year-old mission to make the world a more peaceful place.

Who you are:

The Program Manager will join a passionate, innovative, and growing Custom Programs team to develop and manage customized study abroad programs with CIEE partners, comprising a diverse set of U.S. and international colleges and universities. As the primary point of contact for CIEE partners within a region of the U.S., this role is responsible for all aspects of the consultative and program planning process for a variety of program models, including facultyled, internship, modified, and custom semester programs.

What you'll do:

• Manage an active pipeline of custom program opportunities to meet annual sales goals.
• Collaborate with the Institutional Relations team to generate new program leads and secure new institutional partnerships.
• Build relationships with partners by understanding their needs and objectives and delivering strong customer service.
• Collaborate with international teams to draft program budgets, create program proposals, and write contracts.
• Manage the pre-departure planning and preparation process with partners and CIEE staff.
• Engage in CIEE and industry conferences and events to sell and promote CIEE's Custom Programs.
• Assist with special projects and other tasks as necessary to ensure smooth operation of Custom Programs.

What you'll bring:

• Bachelor's degree.
• Minimum of three years of solution sales, account management, or partnership development experience.
• Experience working with faculty or within higher education preferred.
• Self-motivated, collaborative, responsible, and passionate about exceeding partner expectations.
• Ability to prioritize, multi-task, and perform effectively in ambiguous environments.
• Strong communication, presentation, and relationship management skills.
• Ability to remain calm in a fast-paced work environment with tight deadlines.
• Exceptional attention to detail, organizational, and time management skills.
• Ability to learn new processes quickly and take initiative.
• Experience with Excel preferred.
• Experience with Salesforce preferred.
• Ability to travel ~10% of the time.
• Study abroad experience preferred.

Location Requirements

The position is open to candidates located in Alabama, Arkansas, Iowa, Illinois, Indiana, Kansas, Louisiana, Michigan, Minnesota, Missouri, Mississippi, Ohio, Oklahoma, Tennessee, Texas, and Wisconsin.

CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply.

Due to federal regulations and CIEE policies, a background check, reference check, and education and employment verification will be conducted as conditions of employment.