Program Manager, Communications

Sutter Health

Los Altos, CA

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JOB DETAILS

SALARY

$119,995.20–$179,982.40 Per Year

LOCATION

Los Altos, CA

POSTED

19 days ago

We are so glad you are interested in joining Sutter Health!

Organization:

SHSO-Sutter Health System Office-Bay

Position Overview:

In partnership with the Communications Leadership Team and Marketing colleagues, this role will design and execute innovative, audience-centered communications strategies that advance Sutter Health’s enterprise priorities while reflecting the unique needs of Sutter’s community-based Greater Silicon Valley Division. The position requires a proactive, research-informed approach to developing creative, integrated campaigns that inform, influence, and inspire key stakeholders across internal and external audiences.

Serving as a trusted strategic advisor to Division dyad leaders, CEOs and system partners, this position will lead communications planning and execution that supports operationalizing Sutter’s enterprise strategy—including growth initiatives, clinical service lines, ambulatory expansion and patient experience priorities. The role will drive integrated storytelling and public relations in close coordination with the media and team, ensuring compelling, consistent narratives that elevate Sutter’s brand and reputation.

The incumbent will partner closely with External Affairs, Issues Management and Marketing to align on Division-based communications, service line positioning, patient segmentation and health plan priorities. They will develop and implement multi-channel communications strategies—spanning digital, social, print, video and experiential platforms—to engage employees, physicians, community leaders and other key constituents.

Additionally, this role will oversee strategic communications and engagement efforts that strengthen Sutter’s visibility and standing among community organizations and influencers in Greater Silicon Valley. Ultimately, this role will help translate Sutter’s enterprise strategy into meaningful, locally resonant communications that drive impact across the Greater Silicon Valley Division and the broader health system.

Job Description :

This is not a remote role and the person selected must live in the Greater Silicon Valley (Santa Clara or San Mateo County) and may be asked to come on site for meetings, etc.

EDUCATION:

+ _Equivalent experience will be accepted in lieu of the required degree or diploma._

+ Bachelor's: Communications, English, Journalism, Marketing, Public Relations (PR), or related field.

TYPICAL EXPERIENCE:

+ 5 years of recent relevant experience.

SKILLS AND KNOWLEDGE:

+ Knowledge of strategic communications planning; social networking; graphic standards and corporate identity management; graphic design principles and production; news, feature, leadership presentations; script writing and editing techniques; publications development, production, and management; principles of photography and audio/video production; Web site development and maintenance; audience list maintenance, and special events coordination.

+ Professional communication (written and verbal) and interpersonal skills, presentation and negotiation competencies, with the ability to interpret corporate goals and translate them into an effective communications/constituent relations plan.

+ Current knowledge of regional, state and national health care and medicine issues, Northern California current events, and cultural and health care trends.

+ Business acumen and exceptional analytic skills with the proven ability to provide innovative communication solutions to complex problems and to meet business objectives.

+ Exceptional attention to detail with time management and organization skills, including the demonstrated ability to maintain production schedules and strictly adhere to multiple timelines and budgets.

+ Functional knowledge of selecting/hiring third-party talent for creative services, graphic design and production, publication development and management, market research and advertising.

+ Understanding of and experience with Lean or other process improvement philosophies and methodologies.

+ Competency in Microsoft Office suite, including working knowledge of graphic design, data management, and statistical analysis software.

+ Assess and understand target audience attitudes, opinions, and preferences; and then, develop communications to build consensus, awareness, or inform.

+ Energize, mobilize, and influence by fostering productive and collaborative working relationships with internal and external constituencies, including the effective management of resources.

+ Synthesize information and ideas across a variety of subject matter areas and to create communication plans that generate an engaging and positive reader experience.

+ Manage, prioritize and drive multiple projects in an ever-changing environment to deliver quality products and services on-time and on-budget.

+ Negotiate effectively with staff, senior management, vendors, media partnerships, external agencies and organizations.

+ Identify and solve complex problems, generate actionable recommendations, and make informed decisions based on the analysis of multiple sources of information while providing new perspectives on existing solutions.

+ Build collaborative working relationships with peers, other departments, stakeholders, management, and vendors to achieve marketing goals and corporate objectives.

Job Shift:

Days

Schedule:

Full Time

Days of the Week:

Friday, Monday, Thursday, Tuesday, Wednesday

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

Position Status:

Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $119,995.20 to $179,982.40 / annual salary

_The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package._

About the Company

Sutter Health

Sutter Health has a long history in California. Some of our facilities have been providing care in the communities we serve for more than 100 years. Today, we’re proud to partner with more than 12,000 doctors to care for more than 3 million people.

We’re inspired by our Northern California community and work tirelessly to deliver top-rated, affordable healthcare. Doctors, hospitals, care teams and employees in the Sutter Health network are always looking for new, meaningful ways to care for you and your loved ones. We believe that every moment matters when it comes to helping you live a longer, healthier and happier life.

Our not-for-profit network delivers top-rated, personalized care in more than 100 Northern California communities. Recently ranked among the Top 15 Health Systems in the nation by Truven Health Analytics™, our team of more than 50,000 doctors, employees and volunteers partner to spread innovation, improve access to healthcare services and put our patients’ needs first—all to achieve the highest levels of quality, access and affordability.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Healthcare Services

EMPLOYEE BENEFITS

Professional Development, 401K, Flexible Spending Accounts, Retirement / Pension Plans, Tuition Reimbursement, Life Insurance

FOUNDED

1921

WEBSITE

https://jobs.sutterhealth.org/