Program Manager – C&I Demand Response Programs

Title: Program Manager – C&I Demand Response Programs
Location: Minneapolis, MN (401 Nicollet) or Denver, CO (T3) Schedule: Hybrid (Tuesday–Thursday onsite, Monday & Friday remote) Duration: 1-year contract to start Hours: 40 hours/week | Standard business hours | No overtime

Position Overview
System One is seeking a Program Manager to support Large Commercial & Industrial (C&I) Demand Response programs across multiple states. These voluntary programs help customers temporarily reduce energy usage during periods of peak grid demand, supporting overall grid reliability and operational efficiency.

This role is ideal for a collaborative program management professional who thrives in a cross-functional environment and enjoys balancing customer engagement, operational coordination, forecasting, and reporting responsibilities.

Key Responsibilities
The Program Manager will support 2–3 demand response programs and will be responsible for:

• Managing program operations across multiple states
• Supporting customer enrollment and account management enablement
• Developing forecasts, managing budgets, and tracking program performance
• Preparing reports, filings, and program performance documentation
• Coordinating billing processes, waivers, customer issues, and year-end closeout activities
• Supporting enrollment planning and communication of program rules and requirements
• Collaborating with internal teams including Commercial Operations, Account Management, and Mass Market teams

• Program status reporting
• Performance summaries and regulatory filings
• Planning activities and operational presentations

• Customer enrollment campaigns
• Webinars and stakeholder outreach
• Forecasting and pipeline management
• Summer readiness planning

• Active summer event support
• Billing file setup and performance monitoring
• Customer issue resolution and operational support

• Program wrap-up and reconciliation
• Billing finalization
• Year-end reporting and planning for the next cycle

• Highly collaborative and cross-functional team environment
• Frequent interaction with internal stakeholders and external customers
• Strong emphasis on teamwork, communication, and cultural fit
• Office-based work environment

• 7+ years of program management or related experience
• Experience with forecasting, budgeting, and operational reporting
• Strong stakeholder management and cross-functional collaboration skills
• Advanced Microsoft Excel skills
• Excellent communication and customer service abilities
• Detail-oriented with strong organizational and problem-solving skills

• Utility or energy industry experience
• Experience in regulated industries such as utilities or finance
• Background supporting rebate, incentive, or demand response programs
• MBA or advanced degree preferred but not required

• Utilities and energy programs
• Demand response or energy efficiency programs
• Rebate or incentive program administration
• Other regulated operational environments

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #192-Precision San Antonio