Program Liaison, Transplant Liver Acquisition, Full Time, Days
Summary
The Transplant Program Liaison works collaboratively with the various constituencies of the hospital (public relations, physicians, dept. clinical and support staff etc.) to develop and implement outreach, program development, and marketing plans for the Miami Transplant Institute and for special projects as assigned. Coordinates all outreach activities including patient and other professional symposia; cultivates relationships with referring nephrologists and dialysis units; facilitates referring physician and dialysis unit site-visits for staff and patient education. Develops, maintains and analyzes database of referral sources; assists with editing, writing and designing educational brochures, newsletters, presentations and outreach materials. Reviews marketing/advertising opportunities available by thorough market analysis and business development strategies.
Responsibilities
Coordinates and facilitates all outreach activities including, but not limited to: Referring physician and Dialysis Center visits and follow up; Patient Symposia and support groups; Focus Groups for transplant recipients and donors; Volunteer Program; Transplant Surgeon Designee symposia; MD/Coordinator outreach symposia. Ensuring first-rate education and quality management regarding Transplant amongst the referring network. Assists with the development of marketing tools including but not limited to: Publications; Educational materials; Website development/maintenance; Presentations. Also coordinates the writing, editing, design, printing and mailing, if applicable, of transplant educational and outreach materials. Works closely with Public Relations in all aspects of marketing and outreach activities for the Transplant Program. Acts as liaison in such areas as providing assistance in preparation of major releases, feature stories and photo opportunities, for example. Develop, monitor, and oversee implementation of strategic marketing plans specific to the Transplant Institute. Develops systems and procedures to monitor the department outreach activities to ensure that results are measurable and effective in meeting Dept. goals. Provide referring physicians any necessary teaching of referral procedures, disease process, transplant process, medications, donor awareness, pre and post operative teaching, testing procedures, health care maintenance and donor procedures. Collaborates with members from within the transplant institute to identify marketing opportunities to achieve the most effective strategies to grow business based on customers'' needs and wants. Develops relationships with outside organizations as needed to accomplish Department goals, including but not limited to: Professional Organizations such as AST; ANNA, NATCO and UNOS; Patient Organizations such as NKF, AAKP and KUFA. Identify and Facilitate application for educational program funding from internal and external sources such as pharmaceutical companies. Creatively maintain and enhance education and communication with referring community, functioning as a ""point of contact"" for referring physicians. Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). Performs all other related job duties as assigned.
Experience
Generally requires 3 to 5 years of related experience.
Education
Bachelor''s degree in related field is required
Skill
Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications.
Credentials
Active license or certification is required as needed, based on the job or specialty.
Unit Specific Credential
Working Conditions
Physical Requirements - Job function is sedentary in nature and requires sitting for extended periods of time. Function may require frequent standing or walking. Must be able to lift or carry objects weighing up to 20 pounds. Jobs in this group are required to have close visual acuity to perform activities such as: extended use of computers, preparing and analyzing data and analytics, and other components of a typical office environment. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).
Environmental Conditions - Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Possible exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May wear Personal Protective Equipment (PPE) such as gloves or a mask when exposed to hospital environment outside of office. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).