Program Director- Residential

Job Description

Job Title: Residential Program Director Department:  Residential

Supervisor:  Director of Residential Services FLSA Status:  Exempt

Summary
Program Directors (PD) provide management and support to a caseload of community-based residential homes, providing care and support to adults with developmental disabilities. Due to the nature of the program – residential – hours may be flexible and are based upon the needs of the program and needs of the people and employees supported.

Supervisory Responsibilities  Directly supervises Family Living Director, Senior Family Living Director, Family Resource Specialist, Community Living Specialist, and Resource Support Specialist assigned to the caseload. Indirectly supervises all employees assigned to the specified positions noted above. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Basic Qualifications  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In addition to the requirements below, the employee must be at least 21 years of age, have a nurturing and caring demeanor, and have a genuine interest in supporting the independence of those we serve.

Education and/or Experience 
A bachelor’s degree from a four-year college or university is highly preferred.  A minimum of 3 years of experience working in the human services field, with experience providing direct care services and a minimum of 3 years of supervisory experience is required. 

Trainings, Licenses, and Certifications The employee must have and maintain a valid Maryland driver’s license.  They may not have more than three points on their license at any time, and may not have any alcohol and/or drug related citations on their license. 

Bello Machre Orientation, Developmental Disabilities Orientation, First Aid, CPR, MANDT, Choking Prevention & Dysphasia Diets, Skills Training, Combatting Constipation, Certified Medication Technician Training, Supervisory Training, and Certified Nursing Assistant (CNA) in the State of Maryland.  Training may be provided uponhire.

Work Environment 
Bello Machre provides a safe, friendly, and supportive work environment.  The employee must represent the company’s mission to enrich the lives of those we serve through loving care, guidance, and opportunity so that they can live life to its fullest.  Our employees share a dedication to their job and a nurturing spirit that is evident in their everyday work. 

Physical Demands  While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk, sit, bend, lift, push, pull, and reach with hands and arms. The employee frequently lifts and transfers, and must be able to lift at least 50 pounds. 

The employee must maintain skills necessary to safely and efficiently operate various types of equipment to perform their job, which may include the use of mechanical lifts, electronic scales, shower and bath equipment, and adjustable chairs/beds.

Environment  While performing the duties of this job, the employee may be in a variety of locations and conditions, including but not limited to the home, various offices, and out in the community.  The employee may travel by automobile and may transport those we serve to varying distances and locations.

OSHA  Employees in this position perform tasks that may involve potential exposure to blood and other bodily fluids.  All employees are expected to utilize universal precautions and follow all safety guidelines.  All employees are offered the opportunity to obtain the Hepatitis B vaccination at no cost to them, and at any time during their employment.                                                                                                                          

Essential Duties and Responsibilities 
To perform this job successfully, an employee must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or ability required to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of this job. 

• Ensure the health and well-being of each person supported. Report medical concerns, conditions, and changes in health status in a timely fashion through the chain-of-command. Ensure proper documentation and reporting of incidents are reported, investigated and areas of concern corrected. Ensure accuracy, completeness and implementation of nursing assessments, nursing care plans, nutritional evaluations, choking risk assessments, MAR’s, and all other related medical documents. Consistently respond to medical emergencies effectively and efficiently.

• Provide management for each residential home under their supervision; Conduct individual supervisory meetings at least biweekly, in-service meetings every other month, documenting all meetings appropriately; Provide training, guidance, and support to staff on an on-going basis; Empower and train those being supervised to become effective managers. Provide clear and concise documentation and follow-up on all employee concerns and disciplinary actions. Ensure staff schedules are accurate and needed documentation is provided for personnel files.

• Maintain accurate records (such as medical, financial, and personal outcomes records); ensure complete injury and incident reports and other organization records are completed, implemented and action taken as necessary. Ensure appropriate documentation is valid, accurate and in place for receipts for monies spent and that bills are paid timely, for the home and people supported on caseload. Ensure document in the Daily Log and Mileage Log books, all documentation related to the Person Centered Plan (PCP).           

• Ensure homes are well-maintained and organized, and ensure it reflects the interests and personal tastes of the people living there; Ensure a family-style household, which includes cooking balanced meals according to their needs and preferences and maintaining house cleanliness; Ensure an environment that promotes freedom of movement throughout the common areas of the home; Asses each location to ensure a safe environment (interior and exterior) that is well maintained and organized; Follow-up to ensure all deficiencies are correct and that maintenance needs are completed in a timely fashion and as needed.

• Provide outstanding support and services for people with developmental disabilities, enabling them to participate as fully as they wish in all aspects of community life; Support and advocate for them in relation to their freedom of choice and fundamental rights; Support and promote them by providing choice in all aspects of their lives. Assists individuals in the development of friendships and other relationships; Assists individuals to become an active participant in their community and to build natural support networks; Assists individuals to maximize independence.

• Ensure Person Centered Plans (including behavior plans and medication plans) is up-to-date and accurately reflects each individual on the supported caseload. Ensure employees are well trained and are implementing the plan(s), which encourages each person’s ability to maintain the highest practical physical, mental, and psychosocial well-being. Ensure proper distribution and documentation to all involved parties is completed within the designated timeframes. 

• Maintain the comfort, privacy, and dignity of each person in the delivery of services to them; Interact with each person in a manner that displays warmth and promotes a caring environment. Fully understand all aspects of fundamental rights, including the right to be free from restraints and free of abuse; Responsible for promptly reporting to the appropriate chain-of-command and according to regulations any staff incidents or evidence of abuse or neglect. Ensure proper reporting of incidents are reported, investigated and areas of concern corrected,

• Communicate and interact positively and effectively with each person, visitors, family members, peers, and supervisors.

• Attend mandatory meetings, to include in-services, supervisory meetings, and the annual “Individual Plan” meeting for each person served; Organize and conduct any team or house meetings on a regular basis to coordinate successful functions in the home.

• Manage caseload schedule to ensure proper coverage at all times; Manage house hours, budget, and overtime while ensuring optimal care and support for the people on the supported caseload. Complete needed budget change notices, approve staffing schedules and ensure their accuracy.  Utilize Bello Machre’s automated time and attendance system to document and maintain accurate work time, work location, and work title; Communicate with supervisor for any time off needs, change in schedule that may create overtime, and ensure coverage for your shift as appropriate.

• Confirm supported individuals’ personal data (state ID, birth certificate, medical assistance and other benefits, tax forms, etc.) are accurately maintained and up-to-date. 

• Ensure a safe environment where individuals are free from abuse and neglect; Assist individuals in obtaining appropriate medical and therapeutic services; Ensure proper fire drills and other emergency evacuations are appropriately completed and training is provided. Follow and promote safety practices in the home, vehicle, and community in order to work in a safe and productive manner; Report and correct potentially hazardous situations; Participate in all safety-related trainings.
• Conduct monthly and/or quarterly audits of homes as assigned; report any needed corrections accurately and timely, ensure proper corrections as needed. Complete quarterly progress reports for each individual on supported caseload. Reports must be entered into the client database and submitted in the designated timeframe. Monthly paperwork must be reviewed, signed and submitted as necessary in a timely manner. Proper signature of audited material must be maintained in a timely fashion (petty cash review, fund control sheets, training control sheets).
• Respond to all phone calls and emails within 24 hours.
• Ensure that all deadlines are met in a reasonable manner.
• Maintain a clean and organized work area and documentation.
• Act as the Family Living Director, in the event of a vacancy, on the assigned caseload.
• Act as a Direct Support Professional in the event a need arises (i.e., essential vacancy on the assigned caseload, during an on-call rotation or during an emergency situation which can not be resolved by other staffing techniques).
• Participate in weekend on-call rotation.
• Other duties as assigned.

Specific Job Knowledge, Skills, and Abilities To perform the job successfully, an individual should demonstrate the following competencies:

General Job Knowledge Demonstrates strong understanding of job description; Possesses and demonstrates the knowledge and skills needed to perform the essential duties of the position; Possesses skill and proficiency in carrying out their assignments; Holds self accountable for assigned responsibilities and sees them through to completion in a timely manner; Skilled at planning, organizing, and prioritizing their workload. 

Judgment / Reasoning / Problem-Solving Demonstrates the ability to resolve problems and to resolve conflict effectively; Demonstrates sound judgment when making decisions; Understands potentially problematic or hazardous situations and acts within reason; Adept at analyzing facts, problem-solving, and making decisions.

Communication / Professionalism / Other  Expresses self calmly and clearly, both verbally and in writing; Demonstrates effective listening skills with people at all levels of the organization; Accepts constructive criticism and supervision; Communicates effectively with supervisor, peers, individuals, families, and other with whom they come into contact; Demonstrates ability to communicate concerns and suggestions appropriately. 

Teamwork / Interpersonal Relationships Displays a positive attitude when interacting with others; Supports company and personal goals; Utilizes the chain of command appropriately; Demonstrates the ability to work cooperatively as a part of a team.

Initiative Initiates activities and a willingness to take on additional responsibilities. Identifies and completes tasks without being asked; Addresses concerns with direct supervisor constructively and in a timely fashion.

Attendance / Reliability Attends work as scheduled and on time; Plans any absences well in advance and assists with securing coverage as needed; For emergencies contacts direct supervisor within a reasonable amount of time.

Autonomy Empowers individuals by assisting and supporting them in developing strategies, making informed choices, following through on responsibilities, and taking risks; Involves individuals in the support process and provides opportunities for self-advocacy by encouraging them to speak on their own behalf and providing information on peer support and self-advocacy groups.

Community Living Skills & Support Ability to teach skills, provide supports, and build on each individual’s strengths and capabilities; Recognizes and respects each individual’s needs / preferences for equipment and / or therapy and assists them in recruiting and training service providers;

Communication - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; participates in meetings.Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Relationships with Family Ability to handles concerns shared by a family member in a timely fashion; Notifies the family, if applicable, within a timely fashion of any incident/injury that has occurred with their family member; Acts in a professional manner when interacting with family members.

Supervision and Feedback

Meets with each employee on a regular basis for supervisory meetings (generally, once every other week); Identifies performance expectations; Gives timely feedback; Helps each employee see the potential for developing their skills and eliminates barriers to success; Takes timely and appropriate disciplinary or performance counseling action with employees; Displays fairness towards all employees. Empowers employees by providing the tools and knowledge that are necessary to be successful in their position; Delegates to employees, based on each employee’s skills and potential.

Strategy/Fiscal Responsibility

Maintains balanced house hours and dollars on a regular basis; Actively works to minimize overtime; Obtains appropriate approvals for overtime as needed; Accurately reviews payroll and provides information for payroll in a timely manner.

General

Meets deadlines as appropriate; Returns phone calls, emails, etc. in a timely manner; Handles emergency situations promptly and in a calm and effective manner; Displays an openness towards new ideas; Accepts constructive criticism and supervision.

Company Description

Bello Machre – We provide a lifetime commitment of loving care, opportunity, and guidance to people with developmental disabilities in Maryland. Our name is pronounced Bll Mah-cree and means Home Of My Heart.

Working for Bello Machre is more than a job. We value our employees’ time, training, and personal and professional development.  All required training for employees is provided free of charge, and time spent in training is paid.

Benefits

• Meaningful and purpose-driven work
• Working for one of Baltimore's 2022 Top Workplaces
• Supportive company culture
• 100% Paid Health Insurance
• 403B Retirement Plan with company match
• Paid Time Off (PTO)
• Company Phone or cell phone stipend
• Flexible Spending Accounts: Health and Childcare
• Tuition Reimbursement
• Paid Training
• Long-term Disability Insurance
• Short-term Disability Insurance

Vaccination

Bello Machre takes the health and safety of our employees, the people we support, and the greater community very seriously.  It is our expectation that all employees who are able to get vaccinated and boosted, do so.