Administrative Skills, Applicant Tracking System, Artificial Intelligence (AI), Business Services, Business Support, Career Development, Cold Calling Skills, Communication Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Document Tracking, Economic Growth, Email Campaign, Event Management, High School Diploma, Job Fairs, Market Analysis, Microsoft Access Database, Microsoft Excel, Microsoft Exchange Server, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Office Management, Organizational Skills, Presentation/Verbal Skills, Record Keeping, Regulatory Compliance, Team Player, Time Management, Writing Skills
Position: Program Associate, Business Services
Industry Focus: Business Services
Location: EPG Corporate Office
Employment Type: Full-time
Work Arrangement: Hybrid
Salary: $48,000 - $53,675
Benefits: Health, Life, and Dental Insurance, Paid time off, and 401 (k)
Employ Prince George’s is committed to empowering job seekers with the skills and training necessary to excel in high-demand industries. We collaborate with businesses, community organizations, and workforce partners to strengthen employment opportunities and support economic growth.
Position at a Glance
We are seeking a motivated and detail driven Program Associate to join our Business Services team. In this role, you’ll support a dynamic department dedicated to connecting businesses with talent and strengthening our regional workforce. If you thrive in a collaborative environment, enjoy keeping operations running smoothly, and are energized by helping people succeed, this is an excellent opportunity to contribute and grow your career. Employ Prince George's is committed to the hiring of qualified local residents and supporting the growth of our community.
Scope of Responsibilities
- Support Business Services staff through outreach activities such as cold calls, mass email campaigns, job fairs, and chamber association events.
- Help increase awareness and utilization of the local workforce system among employers and job seekers.
- Gather and analyze labor market information from platforms such as Maryland Workforce Exchange (MWE) and regional economic reports.
- Conduct sourcing activities within MWE to identify job seekers aligned with employer needs.
- Use applicant tracking systems and CRM tools to track business prospects, job opportunities, referrals, placements, and retention outcomes.
- Submit weekly data reports related to job development, recruitment, career pathways, and workforce programming.
- Collaborate with the Business Services team in coordinating hiring events.
- Maintain accurate records of business and apprenticeship outreach and follow-up activities.
Selection Criteria
- High School Diploma or equivalent GED, required
- 2+ years of administrative or office management experience in a business community or customer facing role.
- Strong organizational skills and the ability to manage multiple tasks and deadlines.
- Experience tracking documentation, schedules, and program or office data.
- Attention to detail, accuracy, and adherence to compliance requirements.
- Proficiency with Microsoft Office (Word, Excel, Access, Outlook) CRM databases and AI tools.
- Excellent written and verbal communication skills with the ability to collaborate with stakeholders.
- A professional demeanor focused on excellent customer service and business engagement.
- Experience with eligibility or intake processes for workbased learning programs- such as internships, work experience, on the job training (OJT) and apprenticeship, preferred.
- Experience supporting justice involved or reentry pouluations is a plus
NOTE: This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Equal Opportunity Employer