Administrative Skills, Analysis Skills, Auditing, Billing, Billing Records, Business Object Notation (BON), Cerner, Clinical Study Publications, Coding Standards, Communication Skills, Customer Support/Service, Documentation, Establish Priorities, Federal Government, Financial Systems, HIPAA (Health Insurance Portability and Accountability Act), Healthcare Providers, Hospital, Information Technology & Information Systems, Information/Data Security (InfoSec), Insurance, Interpersonal Skills, Maintain Compliance, Medical Coding, Medical Records, Microsoft Office, Nursing, Nursing Management, Office Management, Operations, Organizational Skills, Performance Analysis, Performance Management, Performance Metrics, Presentation/Verbal Skills, Production Support, Psychiatry and Mental Health, Regulations, Regulatory Compliance, Regulatory Requirements, Retirement Plan, Secondary School, Technical Support, Writing Skills
Keywords
Job Category Job Category Advanced Clincial Providers Advanced Practice Providers Allied Health Prof/Technical Clerical/Administrative Support clerical/Administrative Supportc Executive/Management Finance/Info Systems Nursing Support Nursing/Nursing Management Physicians Professional/Non-Clinical Service/Trades
Company Company Bon Secours Charity Medical Group Bon Secours Community Hospital Good Samaritan Hospital HealthAlliance Hospital Margaretville Hospital MidHudson Regional Hospital Mountainside Residential Care Center NorthEast Provider Solutions Inc. Schervier Pavilion St Anthony Community Hospital St. Joseph's Place Westchester Medical Center WMC Advanced Physician Services PC
City/State City NY Hawthorne Kingston Margaretville Monroe Nanuet Port Jervis Poughkeepsie Suffern Valhalla Warwick
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Job Title: Program Assistant
Company: WMC Advanced Physician Services PC
City/State: Valhalla, NY
Category: Professional/Non-Clinical
Department: Mental Health
Union: No
Position: Full Time
Hours: 8:30am-5:00pm, M-F
Shift: Day
Req #: 48866
Posted Date: Jun 29, 2026
Hiring Range: $30.46-$38.30
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External Applicant link Internal Applicant link
Job Details:
Job Summary:
The Program Assistant works to ensure that the daily operations of the WMC Valhalla Adult and Child MHOTRS programs function as smoothly as possible. The Program Assistant engages in a wide variety of administrative support functions, with particular attention to regulatory and billing compliance issues. Additionally, they are the primary contact with regards to billing and coding. They are responsible for coordinating communication between the Medical Records Department and the clinical staff. This position will require the ability to utilize effective communication skills in working with both the mental health population and hospital staff.
Responsibilities:
- Responsible for maintaining all patients' charts - including electronic files as necessary - including filing and purging.
- Conducts audits of medical records and develops and maintains reports and tracking systems (using Microsoft Office and Cerner applications) to monitor compliance with clinical documentation and coding standards and requirements.
- Collaborates and effectively communicates with clinical staff to enhance clinical documentation accuracy, timeliness, and adherence to all applicate policy and regulatory requirements.
- Reports critical audit findings to the Department Coordinator and/or Regional Director as needed.
- Engages in research, analysis, and professional development to identify priority areas for documentation and coding improvements, enhancing accuracy and efficiency.
- Tracks and reconciles missing or outstanding electronic billing documentation.
- Acts as a liaison between the Medical Records Department and the clinical staff at the Adult and Child MHOTRS programs
- Monitors and reports key performance indicators (KPIs) related to clinical documentation and coding accuracy; participates in Performance Improvement Projects (PIs) to support program development.
- Receives, greets, and directs patients and guests, in person or via telephone, exhibiting excellent interpersonal skills and a patient-centered approach to customer service.
- Performs office management duties including managing supplies and environmental tasks, and assists with scheduling to support office production.
- Assists with insurance and recertification audits.
- Accesses protected health information (PHI) in accordance with departmental assignments and guidelines and maintains compliance with HIPAA, local, state, federal, and other agencies rules and regulations.
Qualifications/Requirements:
Experience:
Customer Service Experience Preferred. Experience working in a hospital preferred.
Education:
High School or GED
Licenses / Certifications:
Other:
Must have advanced computer and typing skills and have good oral presentation for front desk duties and phone etiquette. Must be able to follow written and verbal directions, to record basic data, and report observations to supervisor.
About Us:
WMC Advanced Physician Services PC
Benefits:
We offer a comprehensive compensation and benefits package that includes:
- Health Insurance
- Dental
- Vision
- Retirement Savings Plan
- Flexible Savings Account
- Paid Time Off
- Holidays
- Tuition Reimbursement
Apply Now
External Applicant link Internal Applicant link
W
Westchester Medical Center Health Network