Job Title: Program Assistant
Job Contract: 6 Months
Job Location: Remote (Downey, CA)
Shift Hours: 8 AM -5 PM PST
Location: Fully remote with potential monthly in-person meetings onsite at Energy Resource Center 9240 Firestone Blvd, Downey, CA 90240
Job Description
SoCal Gas seeks an experienced Program Assistant to support its Energy Resource Center. Day-to-day activities include:
* Provide comprehensive support to Program Team Leads, Supervisors, and Advisors in the execution of residential and commercial initiatives.
* Process customer requests efficiently and coordinate with external vendors to ensure timely service delivery.
* Assist in the development and refinement of program procedures to enhance operational effectiveness.
* Perform accurate data entry and utilize various computer systems to support program functions; maintain organized and up-to-date filing systems.
* Communicate program-related information clearly and professionally, both verbally and in writing, to internal teams, vendors, and customers.
* Respond to customer inquiries via phone, live chat, and email, ensuring a high level of service and satisfaction.
Desired Qualifications
* Associate's degree or equivalent education required.
* Proven experience in accounting, record keeping, and managing filing systems.
* Proficient in Microsoft Excel and database management tools.
* Strong computer literacy with the ability to quickly learn and adapt to new software platforms.
* Excellent planning and organizational skills, with attention to detail and the ability to manage multiple tasks efficiently.