Program Assistant/ATP (1st Shift)

Program Assistant/ATP (1st Shift)

Salary

$19.75 Hourly

Location

Addictions Treatment & Crisis Care Program Building - Waukegan, IL

Job Type

Full-Time

Job Number

12231

Department

Health Department

Division

Behavioral Health

Opening Date

06/25/2026

Salary Grade

Hourly.2

• Description
• Benefits
• Questions

General Description

The Program Assistant is a valuable member of our Behavioral Health team in the (ATP) Addiction Treatment Program who is responsible for a variety of Program and Clerical duties, using independent judgment and problem-solving skills. Performs a detailed review of program documentation and tracking of such data. Works as support to clerical and program staff in accordance with prescribed methods and procedures. Responsibilities include, but are not limited to, performing at a proficient level and lending "team" support to the Program Coordinator, Program Clinicians, Nursing Staff, and Program Administrative staff. Able to work independently on tasks and projects. Able to work in a fast-paced environment, where a high level of multitasking skills is a must.

Scheduled Hours: 37.5 hours a week

• Monday - Friday (8am - 4pm)

Essential Functions

• Enters patient demographic information and updates as changes occur.
• Participate in the Admission Process of new clients. i.e., sliding fees, consent for treatment, Insurance Financial Agreement, etc.
• Completes Screening Forms via phone calls/in person.
• Verifies third-party coverage twice a month for all clients in the program.
• Explains discounts, nominal fees and payment requirements as needed.
• Ensures effective, accurate and efficient clerical operations.
• Monitors and updates Program Data spreadsheets for accuracy.
• Works with the Health Department Navigators to ensure client insurance coverage.
• Maintains program records according to policies.
• Handles client inquiries and assists in making appropriate referrals or appointments to specific Lake County Health Department and Community Health Center (LCHD/CHC) programs or other agencies.
• Performs other duties as assigned by Program Coordinator/Office Manager.

Knowledge Skills Abilities and Education Required

• Requires a high school diploma or G.E.D. certificate.
• Requires 2 years of general office experience, preferably in healthcare
• Spanish-speaking is a plus.
• Sufficiently able to use Microsoft products, Excel, Word, PowerPoint, etc.
• Good knowledge and use of a computer.

Supplemental Information

As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community.

Additional information about the Lake County Health Department, our culture, and why you should join our team can be found at https://lakecountyil.attract.neogov.com/health-department.

At this time, you must live in Illinois or Wisconsin to be eligible to work at Lake County Health Department. You can find our salary grades at https://www.lakecountyil.gov/4515/Salary-Grades. For unionized positions, a list of our collective bargaining agreements can be found here: https://www.lakecountyil.gov/2686/Collective-Bargaining-Agreements.This position is represented by AFSCME Council 31

Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.

The Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.

Here at the Health Department, we are proud to employ a diverse workforce of dedicated individuals focused on promoting the health and well-being of all who live, work, and play in Lake County. We are committed to cultivating an inclusive culture that values diversity of thought and collaboration, enabling each employee to perform at their maximum potential and to more effectively work with clients, patients, and employees. We offer:

• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
• Paid Time Off to support work-life balance
• IMRF Pension and 457 retirement plans
• Paid Parental Leave
• Tuition Reimbursement

You can find more details on our benefits on our website at https://lakecountyil.attract.neogov.com/health-department/p/benefits.

01

Please share why you are interested in working for this program and how your experience directly relates to this opening.

02

Spanish Fluency: Please select your level of communication skills.

• None
• Fair
• Good
• Excellent
• Professional

03

Do you have experience working with Managed Care and Primary Preferred Organizations?

• Yes
• No

04

Do you have inbound and outbound call center experience?

• Yes
• No

05

What is your level of experience and comfort with computers?

• Beginners
• Intermediate
• Expert

06

How many years of related office/front desk experience do you have?

• 1 Year
• 2 years
• 3 years
• 4 years
• 5 or more years

07

Do you have experience with any (EMR) Electronic Medical Records systems; such as NextGen? If yes, explain. If not, lists the systems you have used.

08

Are you able to stand, walk, use hands and arms to operate tools and equipment, climb, crouch or stoop, and lift/carry objects weighing up to 30 pounds?

• Yes
• No

09

Do you have a current and valid drivers license and automobile insurance?

• Yes
• No

Required Question

Employer Lake County

Department Health Department Address 3010 Grand Avenue

Waukegan, Illinois, 60085

Phone 847-377-8000

Website https://www.lakecountyil.gov/148/Health-Department-Community-Health-Cente