Program Analyst - User Training

ECS Federal LLC

DC

JOB DETAILS
SKILLS
Analysis Skills, Artificial Intelligence (AI), Continuous Improvement, Customer Satisfaction, Embedded Systems, Financial Operations, Instructional Design, Leadership, Metrics, Microsoft Product Family, On Site Support, Onboarding, Operational Audit, Operations Planning, Operations Processes, Project/Program Coordination, Reporting Dashboards, Team Player, Technical Writing, Top Secret Clearance, Training Program, Training Program Development, Training/Teaching
LOCATION
DC
POSTED
26 days ago

Everforth ECS is seeking a Program Analyst - User Training to work in the National Capital Region covering the Pentagon, Falls Church, and Fairfax. Please Note: This position is contingent upon contract award.

The War Data Platform (WDP) is a key initiative within the U.S. Department of War's (DoW) AI-First strategy introduced in early 2026. The WDP separates business and financial data from operational warfighting data, aiming to accelerate the deployment of artificial intelligence (AI) on the battlefield. The WDP extends to Unclassified, Secret, and Top Secret environments, and supports collaboration between Combatant Commands, Joint Staff directorates, Senior Executive Service leaders, and operational analysts.

The Program Analyst - User Training designs, delivers, and continuously improves the enterprise training program that enables WDP users across Unclassified, Secret, and Top Secret environments to effectively leverage platform capabilities in direct support of warfighter outcomes and DoW mission adoption objectives. This role operates at the intersection of instructional design, program analysis, and customer success, serving as a key member of a cross-domain training team responsible for advancing workforce readiness and accelerating WDP Core Integration adoption at scale.

  • Develops an enterprise training program aligned with Customer Success Operations Plan objectives to support War Data Platform (WDP) Core Integration users operating across Unclassified and NIPR, Secret and SIPR, and Top Secret and JWICS mission environments.
  • Designs automated training pathways leveraging accredited learning platforms such as Joint Knowledge Online to publish tiered instructional modules including War Data Platform (WDP) Core Integration 101, War Data Platform (WDP) Core Integration 201, and advanced functional coursework tailored to data workflows, operational responsibilities, and mission-specific requirements.
  • Builds online curriculum structures, configurable learning tracks, and domain-specific content repositories that address onboarding, configuration, workspace usage, data access, dashboard interaction, and advanced tool utilization.
  • Conducts recurring training events in virtual Town Hall formats using Microsoft Teams for large user communities and coordinates on-site instruction for field support representatives embedded at major commands and Department of War organizations with high War Data Platform (WDP) Core Integration utilization.
  • Produces technical manuals, user guides, operational checklists, and job aids in both digital and hard copy formats to support users across all enclaves.
  • Implements structured feedback loops, sentiment surveys, and analytic dashboards to capture user satisfaction, training completion rates, and adoption metrics that feed recommendations for continuous improvement.
  • Evaluates artificial intelligence capabilities to automate content updates, generate personalized learning paths, and accelerate knowledge dissemination.
  • Serves as a member of the cross-domain training team responsible for designing, publishing, modernizing, and administering the full training inventory in coordination with program leadership to strengthen workforce readiness, accelerate mission adoption, and enhance War Data Platform (WDP) Core Integration operational effectiveness.
  • Performs other duties as assigned.

About the Company

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ECS Federal LLC

ECS was founded in 2001 by experienced IT professionals with a commitment to quality processes, people and performance. Led by our Chairman, Roy Kapani, and an experienced executive leadership team, ECS provides our customers with solutions and services that support their critical needs and further mission objectives. This commitment has paved the way for expansive growth, year over year.

ECS gained market share in 2011 in the Department of Defense and Federal spaces through both organic and acquisition growth. In May, ECS completed its first strategic acquisition with the purchase of OAK Management, Inc., a leading provider of marine environmental services, ship systems engineering, maritime consulting and platform acquisition management. The OAK acquisition kicked off ECS’ intention to add tactical acquisitions as a part of its long term strategy to supplement and expand upon organic growth and to build enterprise value. ECS closed out 2011 with the acquisition of Paradigm Technologies, Inc. The Paradigm transaction added approximately 200 employees to ECS’ existing 900+ employees. Paradigm also added new Defense clients for ECS, including the Missile Defense Agency, the Navy’s Program Executive Officer for Integrated Warfare Systems, the United States Marine Corps, and the U.S. Marshals Service.

In 2012, ECS completed the acquisition of iLuMinA Solutions, Inc. iLuMinA brings large-scale Enterprise Resource Planning (ERP) software implementation and infrastructure design and development to ECS’ expanding capabilities.

ECS will continue to invest in corporate infrastructure and quality processes as we grow and enhance our ability to offer professional excellence to both our customers and our employees.

COMPANY SIZE
50 to 99 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.ecs-federal.com/