Highlights
The Program Administrator under the direction of the Director of Center Operations and/or Center Manager manages the activities of the PACE program which includes the daily operations, quality, customer service, service delivery and cost management along with serving in an oversight capacity of a site for coverage. Oversite of the following specialty areas: PACE Operations – Ensures all PACE requirements are met in terms of care planning, service delivery, grievances, appeals and other areas.
Numbers & Facts
| Location | Lowell, MA |
| Industry | Healthcare Services |
| Salary | $68,000–$74,000 Per Year |
| Company Size | 100 to 499 employees |
| Year Founded | 1994 |
| Website | http://www.elementcare.org/ |
Description
GENERAL SUMMARY:
The Program Administrator under the direction of the Director of Center Operations and/or Center Manager manages the activities of the PACE program which includes the daily operations, quality, customer service, service delivery and cost management along with serving in an oversight capacity of a site for coverage. Position also ensures compliance with established state, federal, and organizational regulations.
ESSENTIAL RESPONSIBILITIES:
- Oversees the day to day standards, fills in for staffing ratios, assists with scheduling, assists in fiscal management and quality improvement.
- Ensures compliance with federal, state and local regulatory requirements.
- Monitors the quality of service and utilization of standards.
- Assists in development and implementations of quality improvement plans.
- Ensures staff provides the highest quality of care and services.
- Investigates and resolves concerns regarding care and services.
- Assists in tracking the timeliness of completion of service requests, falls, significant events, grievances and care plans.
- Oversite of the following specialty areas:
PACE Operations – Ensures all PACE requirements are met in terms of care planning, service delivery, grievances, appeals and other areas. Assists in overseeing customer service excellence especially with the Department Specialists/Receptionists. Works with the Center Manager in providing a robust food delivery service in a efficient and cost effective manner and in enhanced customer satisfaction experience. Provides coverage for Center Manager in their absence as needed.
- Ability to pass a ServSafe Food Protection Manager program and Allergen certificate.
- Frequent local travel amongst all Element Care centers.
- Performs other duties as required.
JOB SPECIFICATIONS:
- Bachelor’s degree in health care administration or a related field preferred.
- Minimum of 1 year of experience with leading staff.
- Minimum of 1 year of experience working with a geriatric population.
- Knowledge of operations management.
- Demonstrated leadership and motivation skills.
- Ability to initiate and drive changes; demonstrated results-driven approach.
- Demonstrated knowledge of quality improvement, clinical care delivery processes, staffing and budgeting.
- Demonstrated interpersonal communication skills.
- COVID vaccinated preferred.
Compensation details: 68000-74000 Yearly Salary
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About Company
iThe Tuttle-Click Automotive Group has been serving the Southern California community since 1946. Our founder, Holmes Tuttle, started his automotive career after moving to California from Oklahoma and working for Ford selling parts. After working his way up, he opened his first dealership, and the nation's first stand-alone Lincoln franchise in Beverly Hills. After selling a car to a young actor named Ronald Reagan, Holmes Tuttle found his way into politics, working with Reagan's cabinet on the state and national level.
Today, there are six Tuttle-Click locations in California (Irvine, Tustin, and San Juan Capistrano) and ten more in Tucson and Green Valley, Arizona. Our owners are Robert Tuttle and Jim Click, Holmes' son and nephew respectively.
POur goal is to assist customers with their automotive needs, from sales and leasing, to parts and service, to finance and even collision repairs and commercial vehicles. Customer service is our number one priority, so our staff undergoes rigorous training to teach them the standards of professionalism, etiquette and friendliness that are required. Because of this focus, we continually place among the top of our region, or even nation, in customer satisfaction scores.