Our client is seeking a Program Administrator to manage the day-to-day administrative operations of the NETA certification program. The Program Administrator will serve as the primary point of contact for all NETA related inquiries and ensure accurate scheduling, tracking, documentation, and communication related to exams and certifications.
Salary: $25-29/hr
Location: DFW Area, TX - HYBRID
Type of Position:Temp to Hire
Key Responsibilities:- Schedule NETA exams for technicians in alignment with eligibility requirements, readiness, and business needs.
- Coordinate exam logistics with NETA, testing centers, managers, and technicians.
- Communicate exam details, timelines, and expectations clearly to all stakeholders.
- Track Continuing Technical Development hours for certified technicians.
- Validate CTD documentation for accuracy and completeness.
- Submit CTDs to NETA in accordance with certification requirements and deadlines.
- Maintain organized, auditable records of all CTD activity.
- Manage the NETA program inbox and serve as the primary point of contact for all NETA-related questions.
- Respond to technician, manager, and branch inquiries regarding certification requirements, status, and processes.
- Escalate complex or policy-related questions as appropriate.
- Ensure branches receive NETA certifications and related documentation in a timely manner.
- Maintain accurate records of certification status across technicians and branches.
- Proactively monitor upcoming renewals, expirations, and compliance risks.
- Maintain SOPs for NETA scheduling, CTD tracking, and submissions.
- Identify opportunities to improve efficiency, accuracy, and communication within the NETA process.
- Provide regular status updates and reports to Talent Management and leadership
Qualifications:- Bachelors degree preferred
- 2+ years of experience in program coordination, operations support, or administration
- Advanced MS Excel, strong MS Office experience
- Experience working in SharePoint or similar system
- Excellent written and verbal communication skills
- Strong organization, attention to detail, and time management skills
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