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Progaram Coordinator

American Technology Consulting

Pensacola, FL

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JOB DETAILS
SKILLS
Adobe Product Family, Analysis Skills, Brochures, DOM (Document Object Model), Data Entry, Detail Oriented, Documentation, Investigative Reports, Long-Term Care, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Nursing Home, Organizational Skills, Protective Services, Quality Control, Reporting Skills, Site Evaluation, Telephone Skills, Typing, United States Drug Enforcement Agency (DEA), Web Analytics
LOCATION
Pensacola, FL
POSTED
30+ days ago
FL-DEA-Long Term Care Ombudsman Program-Quality Control Analyst -If selected for employment applicant will be required to become a certified Ombudsman upon timeframe set by employer. Dress Code: Business Work Environment: Professional Business Office Candidate Responsibilities: * Answering phones and maintain phone log * Enters complaint, case, and assessment information in web-based documentation system * Tracks incoming reports and information such as Adult Protective Services reports, nursing home discharge and transfers * Assists the District Ombudsman Manager (DOM) with preparing and arranging monthly ombudsman district council meetings * Imputing data into RTC Data Base * Working with Microsoft Office Suite (Excel, Word, Outlook, Adobe) * Investigates and resolves long-term care facility residents' complaints * Identifies significant individual and systemic problems affecting residents * Tracks inventory of office items such as forms, brochures, promotional items, office supplies, and electronic equipment * Conduct facility on-site assessments * Assists in preparing, processing and maintaining volunteer paperwork including applications, travel, activity reports, and continuing education training hours Experience Required: * 1 year of professional office experience * Strong data entry and typing skills * Attention to detail * Knowledge of the rules governing Ombudsman investigations and assessments * Ability to collect and analyze evidence * Knowledge of basic investigative techniques, including writing accurate investigative reports * Good organizational skills

About the Company

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American Technology Consulting