Analysis Skills, Best Practices, Communication Skills, Construction, Construction Control, Construction Engineering, Construction Management, Construction Projects, Consulting, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Federal Government, Marketing, Microsoft Project, People Management, Primavera, Product Demonstration, Professional Services, Project Control, Project Evaluation, Project Schedule, Project/Program Management, Risk, Risk Management, Sales, Team Player, Thought Leadership
About SmartPM
SmartPM is the leading construction project controls analytics platform converting CPM schedule data into actionable project insights. As construction owners and developers increasingly rely on data to manage project risk, SmartPM provides the analytics platform that enables better decision-making across portfolios.
The Professional Services team works directly with customers to ensure they gain maximum value from SmartPM through expert guidance, interpretation, and support.
Role Overview
SmartPM is seeking a Professional Services Specialist with Owner-Side Experience to help customers interpret and apply schedule analytics within the SmartPM platform. This role will focus on translating complex schedule data into insights for owners, developers, and project stakeholders who may not have deep scheduling expertise. Candidates with experience working as an Owners Representative or advising project owners are strongly encouraged to apply.
Key Responsibilities
- Serve as a trusted advisor to owners and project stakeholders using SmartPM.
- Translate complex schedule data into clear, actionable insights for customers.
- Help customers understand schedule performance, delay risk, and project health.
- Provide guidance on CPM scheduling concepts and delay analysis techniques.
- Support SmartPM platform adoption and best practices among customers.
- Collaborate with the Sales team on customer demonstrations focused on owners and developers.
- Provide feedback to Engineering on product improvements based on customer needs.
- Contribute to marketing and thought leadership initiatives.
- Work closely with Customer Success to drive long-term customer satisfaction and retention.
Required Qualifications
- 3-5 years of experience in construction project controls, scheduling, or owner advisory roles.
- Experience working as an Owners Representative or advising project owners.
- Strong understanding of CPM scheduling principles.
- Working knowledge of delay analysis techniques.
- Experience with Primavera P6 and/or Microsoft Project.
- Bachelors degree required; Engineering, Construction Management, or related field preferred.
- Strong communication and client-facing skills.
- Ability to translate technical schedule information into business insights.
Preferred Qualifications
- Experience working with federal or government construction projects.
- Familiarity with SmartPM software.
- Experience presenting schedule insights to executive or owner stakeholders.
Why This Role Is Different
This role offers a chance to step out of traditional consulting and work at the intersection of construction technology and analytics. SmartPM Professional Services focuses on helping customers succeed with software, not maximizing billable consulting hours. The result is a more collaborative environment centered on customer outcomes and innovation in construction technology.
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SmartPM Technologies, Inc.