Professional Services Specialist

Job Description

Welcome to AMN Healthcare - Where Talent Meets Purpose

Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.

At AMN Healthcare, we don't just offer jobs - we build careers that make a difference.

Why AMN Healthcare? Because Excellence Is Our Standard:

• Named to Becker's Top 150 Places to Work in Healthcare - three years running.
• Consistently ranked among SIA's Largest Staffing Firms in America.
• Honored with Modern Healthcare's Innovators Award for driving change through innovation.
• Proud holder of The Joint Commission's Gold Seal of Approval for Staffing Companies since 2006.

Job Summary

The Senior Professional Services Specialist serves as the primary relationship manager and trusted partner for Interim Leaders throughout their assignments. This role is responsible for onboarding, engagement support, issue resolution, and ongoing success management for a portfolio of healthcare interim executives working with AMN Healthcare clients.

The ideal candidate combines strong customer service and account management experience with exceptional communication skills and the ability to navigate sensitive situations with professionalism and confidence. This individual acts as the main point of contact for Interim Leaders, ensuring a successful assignment experience while proactively identifying opportunities, addressing concerns, and fostering long-term relationships that drive business growth and client satisfaction.

What You'll Do

Interim Leader Relationship Management

• Serve as the primary point of contact for Interim Leaders throughout their assignment lifecycle.
• Conduct regular check-ins and monthly live conversations to ensure successful engagement outcomes.
• Build trusted relationships and provide ongoing consultation, support, and guidance.
• Identify potential engagement concerns early and proactively facilitate solutions before escalation becomes necessary.

Onboarding & Engagement Success

• Lead orientation and onboarding processes, educating Interim Leaders on AMN Healthcare policies, processes, systems, and expectations.
• Prepare Interim Leaders for their first day and support a seamless transition into client organizations.
• Ensure all placement, assignment, and engagement details are accurately documented within internal systems.
• Manage assignment-related administrative functions, including expense report review and approvals.

Case Management & Problem Resolution

• Manage assignment-related issues from initial inquiry through resolution.
• Navigate challenging conversations and provide professional support during sensitive situations.
• Partner with internal stakeholders to resolve concerns efficiently while maintaining a positive experience for Interim Leaders and clients.
• Maintain a solutions-oriented approach focused on timely case resolution and service excellence.

Business Development Support

• Identify referral opportunities and generate qualified leads for the sales team.
• Leverage relationships with Interim Leaders to expand business opportunities and support organizational growth.
• Collaborate cross-functionally with recruiters, sales representatives, and operations teams to enhance service delivery and market success

Qualifications

Education & Experience

• Associate's degree and 2+ years of professional experience; or
• High School Diploma/GED and 4+ years of professional experience.

Preferred Experience

• Customer success, account management, client services, healthcare staffing, recruiting support, or consultative customer service experience.
• Experience managing a portfolio of clients, candidates, or customer relationships.
• Experience resolving complex customer issues and delivering exceptional service.
• Experience working with CRM systems and maintaining detailed documentation.
• Prior experience supporting healthcare professionals, physicians, or interim leaders is a plus.

Work Environment / Physical Requirements

• Work is performed in an office/home office environment.
• Team Members must have the ability to operate standard office equipment and keyboards.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

Respect Passion Continuous Improvement Trust Customer Focus Innovation

At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.

Pay Rate

$19.50 - $24.25 Hourly

Final pay rate is dependent on experience, training, education, and location.

This position may include additional compensation such as bonus or commission. Please ask your recruiter for more information.