Professional Collection Specialist

Finance System, Inc. Seeks Motivated and Persuasive Communication Professionals

No experience necessary. We are willing to train the right candidates. We are looking for candidates that will bring their “A” game every day and take initiative by taking a problem and turning it into an opportunity.

SUMMARY: This position is primarily responsible for contacting consumers from our call center in an assigned work list and via a predictive dialing system to resolve accounts and secure payment plans where applicable.  Customer Service is a top priority. 

DUTIES AND RESPONSIBILITIES:

• Communicates with consumers via phone and maintains compliance standards through proper documentation, status update, queue, and telephone manner.
• Follows all FDCPA, FCCPA, FCRA, and HIPAA internal policies and procedures.
• Follows the ACA Code of Ethics.
• Confers with consumer/patient by telephone and chat and seeks to determine reason for overdue payment.
• Demonstrates basic compliant negotiation skills to resolve accounts accurately which may include reviewing the explanation of benefits, previous billing statements, and basic date of service information with the consumer/patient.
• Gathers all required pertinent insurance information where insurance has not billed or there is missing information.
• Initiates complete and clear requests to specific departments as needed for insurance filing and follow-up, compliance, accounting, workers compensation, dispute handling, and attorney and estate representation.
• Initiates follow-up on broken promises.
• Receives payments and accurately processes payment plans and settlements.
• Follows client work plan specific instructions.
• Escalate supervisor and complaint calls to ensure high level of service is provided to the consumer.
• Requests necessary notices to expedite account resolution.
• Follows all client required expectations in the client work plan regarding how accounts are managed.
• Attends on-site training courses as assigned for initial and ongoing training.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• High school diploma or general education degree (GED).
• Computer skills a plus.

COMPETENCIES:

• Diversity - Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions;
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand.
• Occasionally required to walk.
• Continually required to sit.
• Frequently required to utilize hand and finger dexterity for mouse and keyboard access.
• Occasionally required to bend, stoop, or kneel.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• The employee must occasionally lift and or move more than 10 pounds.
• Specific vision abilities for this job includes: Close vision; Distance vision; color vision and ability to adjust and focus. Job Type: 

The company will provide excellent training and support to ensure success.

Salary Description:

Pay: $15.00 per Hour / Plus Bonus Structure for Hitting Goals

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday 8am to 5pm with one day per week 11am to 8pm.

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Richmond, IN 47374: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service - 1yr would be a plus

Work Location: One location