Sign upLog in

Production & Tools Manager

Epitec, Inc

San Francisco, CA(remote)

Apply
JOB DETAILS
SALARY
$77–$82 Per Hour
SKILLS
A/B Testing, Automation, Automation Systems, Best Practices, Campaigns, Capacity Management, Data Quality, Dynamic Logic, Email Software, Enterprise Marketing, Establish Priorities, Hospitality and Tourism, Identify Issues, Leadership, Marketing, Marketing Automation Software, Marketing Campaign, Production Management, Production Systems, Quality Assurance, Quality Metrics, Regulatory Compliance, SQL (Structured Query Language), Short Messaging Service (SMS), Supplier Relationship Management (SRM), Team Lead/Manager, Time Management, Vendor/Supplier Relations
LOCATION
San Francisco, CA
POSTED
Today
Role: Production & Tools Manager
Location: Remote 
Duration: 1 year
Industry: Global Hospitality Technology

Rate: $77.00 - $82.00
Contract Type: W2
Expected hours per week: 40 
Benefits: 80 hours paid time off, medical insurance contributions, dental vision and our 401k retirement savings plan 
 
ROLE OVERVIEW
Our client's Scaled Marketing team powers global policy communications reaching millions of people across email, push, SMS, landing pages, and more. The Production & Tools Manager owns the end-to-end production operation — from brief to launch — managing the production team, enforcing quality standards, planning capacity, and serving as the primary owner of the team's marketing automation systems and tools.

KEY RESPONSIBILITIES
  • Own the full production queue: intake, prioritisation, build, QA, and launch across all channels (email, push, SMS, in-app, landing pages, forms, and surveys).
  • Set and enforce QA standards covering content accuracy, rendering, audience logic, suppression rules, and personalisation.
  • Manage timelines, capacity planning, and cross-team dependencies to ensure on-time delivery.
  • Translate campaign briefs into clear, actionable production scope; apply GDPR and CAN-SPAM compliance requirements without exception.
  • Own marketing automation platforms, templates, and shared infrastructure; map capabilities and gaps and advocate for improvements.
  • Design cross-team handoff processes and educate partners on production workflows, system capabilities, and best practices.
  • Drive a culture of accountability; diagnose production issues methodically and implement lasting fixes.
REQUIRED EXPERIENCE
  • 5–7 years in marketing operations, campaign production, or production management within a high-volume, multi-channel environment.
  • Expert-level proficiency with enterprise marketing automation platforms (email, push, SMS, in-app, journey orchestration).
  • Deep knowledge of campaign QA, personalisation logic, and dynamic content for global, multi-language campaigns.
  • Strong understanding of GDPR and CAN-SPAM compliance in a campaign production context.
  • Proven ability to manage production timelines, plan capacity, and write production briefs.
  • Excellent stakeholder management; able to influence without authority and communicate tradeoffs to leadership.
  • Working knowledge of SQL for data validation and audience troubleshooting.
  • Experience managing vendor and contractor relationships.
PREFERRED
  • Advanced SQL; experience with boolean audience targeting and suppression rule design.
  • Familiarity with journey builders, lifecycle automation, and trigger-based campaign logic.
  • Experience designing production workflows, intake systems, or handoff processes.
  • Exposure to A/B testing frameworks and statistical significance.

#LI-MC1
#INDPRO

About the Company

E

Epitec, Inc

Epitec is a leading staffing and recruiting services company with a mission to make staffing personal. We go beyond traditional hiring by truly understanding our candidates and matching them with the perfect opportunities. We offer competitive compensation, career growth, and support throughout the entire process. Working with top Fortune 500 companies, we are recognized for our excellence with numerous awards, including Best & Brightest and diversity recognitions. At Epitec, we're redefining the future of employment. 

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Staffing/Employment Agencies
EMPLOYEE BENEFITS
Professional Development, 401K, Employee Referral Program, Life Insurance
FOUNDED
1978
WEBSITE
https://epitec.com/